Customer Service Support

MARIAM AKINWALE

Address: **** ***** ********* ****, ***********, ON Phone: 647-***-**** Email: ***************@*****.***

Objective:

Dedicated and customer-focused professional with a strong background in providing exceptional support, problem-solving, and issue resolution. Seeking a position in the Customer Support Call Centre, utilizing excellent communication skills, attention to detail, and a proactive approach to ensure seamless service delivery for internal customers.

SUMMARY OF SKILLS:

Excellent communication and interpersonal skills, adept at establishing strong relationships with customers and colleagues.

Experienced in handling customer requests via phone, email, and web portals with a focus on accuracy and efficiency.

Strong organizational skills with a demonstrated ability to manage multiple tasks in a fast-paced environment.

Proficient in MS Office (Word, Excel, PowerPoint) and email communication, with the ability to create, update, and maintain documentation.

Skilled in task management, including processing and tracking service requests, creating work orders, and following up on task completion.

WORK EXPERIENCE:

Team Member

Burger King Jan 2024- Present

Provided front-line customer service by greeting and assisting customers, consistently ensuring high levels of satisfaction.

Managed cash transactions and accurately recorded orders, handling customer inquiries and requests promptly.

Maintained a clean, organized work environment, contributing to a positive customer experience.

Demonstrated proactive problem-solving skills to resolve customer issues, improving overall satisfaction.

Developed communication skills, working collaboratively with team members to meet and exceed expectations.

Sales Associate

Gap Inc. Aug 2024 – Dec 2024

Delivered exceptional customer service, contributing to a welcoming and positive shopping experience.

Assisted customers with product selections, returns, and inquiries, ensuring customer needs were met efficiently.

Worked closely with team members to achieve sales targets and store performance goals.

Helped promote store programs and sign-ups, including loyalty cards, enhancing customer retention.

Assisted in store organization, including inventory checks and product restocking.

Customer Service Representative

MTN Nigeria 2020– 2023

Handled inbound and outbound customer inquiries via phone, email, and chat, providing accurate information on services, billing, technical issues, and account management.

Effectively troubleshoot and resolve customer complaints, billing disputes, service outages, and technical problems, ensuring a quick and satisfactory resolution.

Assist customers with account setup, service activation, number portability, and network-related queries.

Work with various departments such as technical support, sales, and billing to ensure seamless service delivery and customer satisfaction

Gathered information efficiently and identified solutions effectively, quickly resolving customer inquiries.

Merchandiser/Sales Associate

Nivea 2019-2022

Promoted products by interacting with customers and sampling new offerings, driving sales growth.

Addressed customer needs by offering personalized product recommendations.

Optimized product visibility through strategic placement and promotional displays.

Conducted regular inventory checks and reported reordering needs to maintain stock levels.

EDUCATION:

HIGH SCHOOL DIPLOMA ST LUKE’S GRAMMAR SCHOOL 2012

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