Operations Manager Financial Aid
Resume:
R. Sally Fyke
**** ********** ****** ****, ** ***09
******@*******.***
EXPERIENCED OPERATIONS MANAGER & DEGREED ACCOUNTANT
QUALIFICATION SUMMARY:
Results & Outcome Oriented Professional Accountant with over 30 years of experience in the areas of finance and fiscal operations
Task and Detail- Oriented person capable of making decisions autonomously
Demonstrated Abilities to Improve Profitability and Reduce Operational Costs
Team Player with Strong Interpersonal Skills, commitment to achieve goals, productivity
Skilled in conducting training programs, directing and motivating the workforce
PROFESSIONAL EXPERIENCES:
Financial Aid Counselor
Lake Erie College of Osteopathic Medicine 7/2023 to 5/2024
Assist students with their federal applications for federal loans as this is their graduate programs. Also provide financial advise on how to manage their funds to make sure they don’t spend their rent monies elsewhere. Assist with other departments with students academic progress and communicate with students if they are in jeopardy with their financial aid. Process their financial aid after all the federal requirements are all completed for each semester.
Accountant
Vantage Health Group Telecommunications Erie, PA 10/2013 to 4/2023
Managed and directed the billing & collections of telecommunications services to respective customers.
Developed and implemented billing policies and procedures to increase cash collections. Reconciled account statements with monthly/daily invoices and payments. Provided training to all billing staff to have better knowledge on what to bill for telecom services. Resolved outstanding invoices for payments >180 days old to increase cash collections and reduce bad debt write off. Assist with monthly end close and updating net income projections. Developed the organization's annual budget and presented to the Finance Committee for approval. Reviewed the organization’s monthly financial statements to ensure revenues & expenses were aligned accordingly to the approved budget for the fiscal year. Provided analytical measures on possible growth with ever changing Federal & State requirements on all telecom services.
Director of Finance & Operations
Kahuku Medical Center (Consulting)
Kahuku, HI 2012 to July 2013
Provided operational management of the acute care center. Responsible for overall efficient operational, fiscal performance, professional environment, staff selection and development, maintenance of equipment, supplies and facility. Conducted periodic acute care patient flow assessments for quality improvements. Determined patients, clinicians and employees’ schedules for effective and efficient acute health center operations and acute patient services within Federal & State standards and guidelines. Ensured staff productivity via prospective performance tracking, and provided ongoing supervision and training to achieve set productivity standards. Developed annual budgets and business plans, prepared monthly financial statements to present to its respective departments and board of directors. Oversaw insurance billing procedures and adhered to standards policies as required and resolved overdue accounts in a timely manner. Monitored quality of patient care provided by health center staff. Evaluated patients concerns on a regular basis and resolved complaints as required.
Director of Reimbursement
Vantage Healthcare Network, Meadville, PA 16335 2011 to 2012
Managed and directed the billing & collections of durable medical equipments & services from various insurance carriers to include Medicare, Medicare HMO, Medicaid and Medicaid HMO and Insurance HMO.
Developed and implemented revised/updated billing policies and procedures to maximize collection of cash.
Reviewed and updated account receivable processes in accordance to GAAP.
Responsible for all audits to include Medicare pre-payments, RAC audits, overpayments and Medicare HMO overpayments, responded to all payers’ request in a timely manner.
Responsible in the maintenance of all price files to ensure agreed allowed amounts are entered in the billing software and contractual adjustments are accurate.
Responsible in the maintenance of all insurance carrier’s contract/agreement to ensure all parties adhered to the terms and fee schedules.
Director of Billing & Collections
Great Lakes Home Healthcare Services, Erie, PA 6/2009-12/2010
Managed and directed the billing & collections of durable medical equipments & services from various insurance carriers to Medicare, Medicare HMO, Medicaid and Medicaid HMO and Insurance HMO.
Increased collections of old A/R accounts by 40%, reduced bad debt write off by 67%.
Developed and implemented revised/updated billing policies and procedures to increase collection of cash.
Reviewed and updated account receivable processes in accordance to GAAP.
Supervised 2 Team Leaders and 20 billing staffs.
Regional Account Manager
Encore Healthcare LLC. Columbia, MD 10/04 – 2/09
Managed the billing and collections of healthcare services for 8 nursing homes from St Louis, Mo to Manchester, NH. Ensured accuracy of Resident Trust fund accounting and state compliance.
Collected over 100% of the monthly AR for Medicare, Medicaid, Private and Managed Care accounts.
Provided guidance, support, training and oversight of business office operations at multiple geographic areas.
Conducted training on the use of relevant software programs and policy compliance.
Performed on site operational audits to assure compliance with standards of practice and communicates with administrator and regional personnel on issues identified.
Monitored month –end-close process and other business operations for timeliness and accuracy.
Assisted in evaluating, hiring and training of facility business office personnel as needed.
Business Office Director
Beverly Healthcare - 2002-2004
Organized and directed the daily business operations of the facility.
Standardized office procedures and implemented established policies and general accounting procedures.
Supervised all clerical and central supply staff. Supervised and monitored the retention of the business office information as required by governmental regulations in the areas of AR, AP, Payroll and HR. Managed the Resident Trust Funds.
Implemented new tracking systems for central supplies resulted in reduced losses of inventories by 66%.
Increased AR collection activities on old accounts over 180 days old by 80%.
Finance Director
TRAC Rehab Services & The Occupational Health Center, Erie, PA 1999-2001
Managed accounts receivable, accounts payable, and payroll departments and maintained the general ledger accounts.
Developed clear, concise and valuable standards, policies and procedures in accordance to federal, state and insurance regulations.
Performed cash and treasury management, oversaw capital purchasing and information systems, and reviewed service contract agreements.
Prepared and consolidated monthly financial statements for multiple cost centers. Reviewed, analyzed and interpreted financial and statistical data presented to the Board of Directors.
Developed and created annual budgets for multiple cost centers based on trends and statistical data
Organized work papers for annual audit by external auditors. Gathered the necessary information for the preparation of annual Medicare and Medicaid cost reports.
Internal Auditor
Penn Med Consultants Inc, Allentown, PA 1996-1998
Prepared and analyzed individual facility’s monthly financial statements prior to presenting to Administrator in the region
Assisted in the development and implementation of the accounting system in accordance with established policies, goals and procedures. Ensured the facility maintained the highest level of accuracy at all times
Reduced accounts receivable balances by 78%.
Healthcare and Retirement Corporation of America, HCR, Toledo, OH 1993-1996
Regional Account Receivable Analysts 1996
Analyzed account receivable balances of the four Pittsburgh facilities. Audited billing practices and executed proper billing codes and procedures in accordance with federal, state, and insurance regulations. Implemented new collection procedures through letter campaigns, follow up calls, and collection agency referrals.
Reduced facilities AR days from 128 to 65.
Reimbursement Specialist 1995-1996
Prepared and completed annual Medicare and Medicaid cost reports for all Pennsylvania and New Jersey Homes.
Processed financial month end close for all assigned facilities for Medicare and Medicaid purposes
Performed interim rate analysis, reviewed and prepared interim rate request to Medicare’s Intermediary and state agencies for reimbursement maximization. Completed appeals of audit issues and provided information to third party auditors
Assisted in the development and implementation of company reimbursement policies.
Business Office Manager 1993-1995
Twinbrook Medical Center an HCR Division, Erie, PA
Organized and directed the daily business operations of the facility.
Standardized office procedures and implemented established policies and general accounting procedures.
Supervised all clerical and central supply staff. Supervised and monitored the retention of the business office information as required by governmental regulations in the areas of AR, AP, Payroll and HR. Managed the Resident Trust Funds.
Implemented new tracking systems for central supplies resulted in reduced losses of inventories by 66%.
Increased AR collection activities on old accounts over 180 days old by 45%.
SOFTWARE SKILLS
AS400 American Health Tech Keane-Ferranti MAS90 IDX
Microsoft word, Excel and Power Point FastTrack Brightree ACCP Ellucian- Banner
EDUCATION
MercyHurst College, Erie, PA Degree Conferred: 1991
Bachelors of Arts in Accounting
AFFILIATION;
Community Health NET –Active Board Member- Treasurer
Chair- Audit Committee
Chair- Finance Committee
HR Governance Committee Member
Chair-Compensation Committee
Executive Board Committee
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