Data Entry Call Center
Resume:
Richmond, VA *****
tamiakyllihia@TAMIA gmail.BURNO com
SUMMARY
Reliable and customer-focused professional with 3+ years of experience in retail, food service, and call center environments. Adept at resolving customer concerns, managing transactions, handling data entry, and maintaining a positive, productive work environment. Known for excellent communication skills, attention to detail, and the ability to adapt quickly in fast-paced settings.
EDUCATION & CERTIFICATIONS
● High School Diploma, Petersburg High School, Petersburg, VA, Graduation Date: 2020 SKILLS
● Customer Service & Conflict
Resolution
● Cash Handling & POS Systems
● Order Processing & Data Entry
● Phone Etiquette & Call Center
Operations
● Time Management &
Multitasking
● Food Safety & Preparation
● Team Collaboration &
Communication
● Inventory Restocking &
Merchandising
● Microsoft Office & Basic
Computer Literacy
● Adaptability in Fast-Paced
Environments
● Cleanliness & Workplace
Organization
● Dependable and Punctual
PROFESSIONAL EXPERIENCE
Customer Experience Specialist July 2023 - December 2023 Teleperformance, Richmond, VA
● Delivered high-quality customer support through phone and online communication channels.
● Accurately entered customer data and maintained records in company systems.
● Resolved customer issues promptly and professionally, ensuring customer satisfaction.
● Utilized multiple software platforms to support service processes and troubleshooting. Front-End Associate & Cashier June 2021 - July 2023 Food Lion, Petersburg, VA
● Processed cash, credit, and digital transactions accurately and efficiently.
● Delivered friendly and helpful service to customers in a fast-paced grocery environment.
● Handled returns, inquiries, and product location requests with professionalism.
● Supported store operations including light food preparation and restocking shelves. Team Member (Cashier & Food Service)May 2021 - June 2023 Taco Bell, Petersburg, VA
● Operated POS systems for fast and accurate order processing and payment handling.
● Prepared food according to safety and quality standards.
● Provided excellent customer service in a high-volume setting.
● Maintained cleanliness and organization of the front and kitchen areas. REFERENCES
Available upon request.
Contact this candidate