Quality Assurance Administrative Assistant

Michele Chen

850-***-**** *********@*****.*** https://www.linkedin.com/in/chenmichelee

PROFESSIONAL SUMMARY

Resourceful Administrative and HR Support Professional with hands-on experience in executive support, recruiting coordination, quality assurance, and HRIS systems including UKG Pro and Laserfiche. Skilled in organizing workflows, maintaining data accuracy, and improving internal processes. Passionate about leveraging HR technology and operations to drive efficiency and support employee success.

EDUCATION

University of Miami, College of Arts and Sciences Coral Gables, FL

Master of Arts in International Administration (Human Resource Management) August 2023 - December 2024

GPA: 3.8/4.0

University of Florida, College of Journalism and Communications Gainesville, FL

Bachelor of Science in Advertising August 2020 - August 2023

Awards: CJC Path’s Scholarship: Emily Howard Bateman Scholarship GPA: 3.65/4.0

PROFESSIONAL EXPERIENCE

Eagle Analytical Services Onsite, Full-Time

Administrative Assistant (with QA & HR Support) March 2025 – Present

Manage executive calendars, coordinate domestic and international travel, and organize meetings to align with business priorities.

Provide QA support by scanning documents, redactions, organizing microbiology media, and maintaining compliant logbooks.

Support HR functions: interviews, onboarding, time sheets, records, and payroll via UKG.

Maintain HRIS data integrity by assisting with system updates, resolving timesheet discrepancies.

Digitize and manage documents in Laserfiche, contributing to efficient, paperless HR workflows.

Partner with HR and IT team to troubleshoot basic system access issues and streamline onboarding tasks across platforms.

Lead internal events such as staff breakfasts, birthday celebrations, and catered meetings to promote employee engagement and morale.

Serve as the first point of contact for office visitors and external communications.

Assist with documenting workflows and identifying opportunities for operational and system process improvements across departments.

STAFFX™ Remote, Internship

Executive Associate May 2024 – August 2024

Coordinated internal and external meetings, client interviews, and managed calendar schedules using Microsoft Outlook and Microsoft Teams to ensure smooth operations.

Prepared employment offer letters and client contracts using DocuSign, collaborating effectively with recruiters and hiring managers.

Utilized Pipedrive CRM and Excel to maintain candidate records and track interview processes.

Communicated with candidates through email and phone, ensuring efficient scheduling and timely updates.

Vynus Nails & Spa Gainesville, FL

Receptionist February 2023 – August 2023

Managed front desk operations, including appointment scheduling and maintaining meticulous records to streamline processes.

Provided exceptional customer service, earning an average of 25 positive reviews monthly, boosting the business’s reputation.

Addressed customer complaints promptly, ensuring high satisfaction levels and fostering client loyalty.

SKILLS & QUALIFICATIONS

HR & Admin Systems: UKG Pro, Laserfiche, Microsoft Office Suite, Google Workspace, Outlook, DocuSign, Pipedrive, Asana, Foxit, Fuze

Certifications: Microsoft Office Specialist, Google Data Analytics for Beginners

Languages: Fluent in Fuzhounese, Conversational Mandarin

Soft Skills: Organized, detail-oriented, strong communicator, efficient multitasker

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