Human Resource Manager

Jena Mendonca-Lowe Hobart, IN ***** 219-***-****

https://www.linkedin.com/in/jena-mendonca-lowe

Dear Human Resource Manager:

Attached please find my curriculum vitae that provides you with a detailed display of my accomplishments. After many years of experience working directly with people in diverse professional settings, I am seeking to enhance your company efficiency with my experience. I am excited that your organization is seeking to hire an eager team player that possesses the ability to multitask and operate effectively in a mercurial and challenging environment while still possessing versatility, poise and competency in the work that must be completed. I am well organized, energetic, committed, zealous, and self-motivated. I feel that my qualifications would be advantageous to your establishment. Please consider me for the current open Human Resource position.

Ideally, this position will allow me the opportunity to utilize my several years of experience as a recruiter and human resource manager while applying my skills to the numerous areas required in fulfilling the duties of the position. I am enthusiastically seeking the opportunity to become a part of your management team and expanding my career experience. I am confident that I will be a great asset and will be able to contribute my expertise to the success of your organization.

With great enthusiasm,

Jena Mendonca-Lowe

SUMMARY & KEY SKILLS

Talented in all HR functions, Self-Motivated & Innovative to be successful in any work environment.

An HR Administrator who translates business visions into HR initiatives that improve performance, profitability, & growth.

An empowering leader who supports companies & top executives with a unique perspective & appreciation that human capital is every organization’s greatest asset. A genuine influencer who thrives on challenges & collaborations to transform concepts & missions into actionable, value-added goals.

●New Hire Orientations/Onboarding/Exiting

●Legislative, EEO, ERISA, OSHA, JCAHO Compliant

●Profit Sharing Calculation & Disbursement

●Health/Welfare Benefits Enrollment & Administration

●Personnel Documentation/Record Keeping

●Employee Relations Investigations/Conflict Resolutions

●Strategic Project Management Planning

●Career Path Mapping/Succession Planning

●Organization Development/Leadership

●Diversity/Culture/Employee Engagement

●401K Pension/Workers Compensation

●Recruiting/Marketing/Networking

●Labor Relations/Conflict Resolution

●Payroll Processing & HR Best Practices

●Training & Development Coaching

●M&A Strategies & Due Diligence

PROFESSIONAL EXPERIENCE

Compass Group, USA July 2023-Current Valparaiso, IN

Senior HR Manager

Operate as the project management for new unit openings and acquisitions.

Support unit closings when the unit size dictates HR involvement.

Manage Onboarding Programs and management training related to HR issues in unit opening and payroll transitions.

Develop and deliver training presentations regarding human resources policies, programs and practices.

Ensure that there are standardized HR process and practices across the sectors.

Investigate and advise management in appropriate resolution of associate relations issues that arise either as an escalation from the HR Service Center or as a result of a direct request from operations.

Maintain being a content expert regarding policies, procedures and programs.

Coordinates/conducts exit interviews to determine reasons behind separations and create strategy for improving retention

Support internal customer survey and associate satisfaction interpretation/feedback process and action planning and follow-up

Special Projects: transition the agreed transaction terms to execution by production of clear, user friendly sleek work plans, status update reports and coordination of regular work stream meetings.

Drive communications throughout process from an HR perspective to business partners, as well as preparation and coordination of employee communications.

Build and coordinate a HR working group in support of the transaction to drive a clear and efficient execution process

Identify client needs and evaluate new and/or alternative business solutions to meet business objectives Manage vendor relationships related to specific projects to ensure alignment and integrity of the vendor relationship Influence

Identify, leverage, and integrate current technology in order to increase effectiveness of internal and external HR communication (specify technology)

Develop new metrics and dashboards for process improvements

Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements and maintain records

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.

Monitor and track HR Assessments completion and advise operations on areas of improvement

A Committed Consultant Group, LLC Feb. 2012-July 2023 Hobart, IN

HR Consultant

●Meeting with the HR and management teams to define the company's HR issues, goals, and requirements.

●Conducting research to identify workforce issues or inefficiencies.

●Developing HR strategies and company-specific models.

●Recommending solutions and providing advice on HR policies, procedures, and tools.

●Overseeing the implementation and integration of new policies, procedures, tools, and strategies.

●Monitoring and reviewing human capital analytics to evaluate the efficacy of new policies.

●Generating analytic reports and presentations for feedback to management.

●Ensuring that the operations and activities of the workforce are efficient and in the best interest of the company goals.

●Assisting with the recruitment and training of new employees.

●Keeping abreast of industry trends, tools, practices, and advancements in technology.

T & B Tube Oct. 2018-Oct. 2019

HR Manager/Recruiter (Contract) Gary, IN

●Created and designed a tri-fold marketing/recruiting brochure.

●Advised & implemented an efficient HRIS.

●Revised & updated 2015 employee handbook & law posters with 2019 laws, regulations, and policies

●Reduced employee turnover from 83% to 23%.

●Created & utilized imaginative approaches & simultaneous searches for candidates from sources outside the existing workforce.

●Discovered & resolved several payroll inaccurate calculations and time conversion errors.

●Developed & implemented job success profiles for enhanced candidate selection and retention.

●Conducted local wage market analysis to ascertain competitive wages & created a set market wage scale.

●Revised, arranged and completed the on-boarding process for new (re)hires, interns and temps.

●Advised the executive management team and department supervisors on updated laws, regulations, and policy procedural processes related to position management, staffing, & disciplinary action processes.

●Developed, revised & executed more efficient recruiting, interviewing, exit interviews, career mapping, employee engagement techniques.

●Developed a social media web page for recruiting, marketing and employee engagement, etc. purposes.

●Enhanced and updated the company website.

●Created retention strategies & ensured they were utilized efficiently for maximum results.

●Developed, implemented and maintained employee recognition programs.

●Partnered & coordinated with local community colleges & Purdue University to create a tuition deferral program for employees continuing education & scholarship opportunities.

●Advised management on required training, monitored compliance, and maintained the record keeping.

Regency Hospital Mar. 2015-Oct. 2018

Human Resource Manager East Chicago, IN

●Executed specialized recruitment programs to attract well-qualified candidates for positions where applicants are in short supply.

●Served as a management representative in appeals such as grievance hearings, EE claims, Unemployment hearings, & merit systems protection board appeals.

●Managed the Human Resources Department in coordination with the Regional HR Director & Corporate HR.

●Verified documents, and maintained information on KSA’s, competencies, certifications & credentials of staff

●Maintained files and communicated educational opportunities that are compliant with JCAHO, Medicare, ADA, OSHA and/or other regulatory agencies to employees.

●Participated in JCAHO, state and Medicare surveys.

●Advised managers on legal, regulatory, and procedural processes related to, position management, staffing, and disciplinary action processes

●Coordinated and implemented the annual compensation review process

●Performed payroll processing with the coordination and support of corporate payroll

●Processed & monitored workplace injuries & conducted root cause analysis on worker compensation claims

●Completed all E-Verify, Background Checks, Drug Screens for new hires & processed all adverse actions.

Teleperformance July 2013-Mar. 2015

Recruiting Manager Hobart, IN

●Managed, Developed and Executed Recruiting Plans with 2 assistants

●Collaborated with client services, and the training department to implement recruiting plans

●Interpreted and clarified policies, standards, and procedures for employees

●Successfully hired 1400+ new qualified employees

●Reduced turnover from 25% to 2%

●Created and revised job descriptions

●Posted, advertised and managed vacant positions through social media, career college boards and job fairs

●Corresponded with department/vendor managers throughout the recruitment process

●Aggregated and maintained required applicant tracking data and managed pre-employment screenings

ICV Technical Learning InstituteNov. 2011-Mar. 2013

Director of Human Resources Chicago, IL

●Managed the development and implementation of Human Resources department, goals, objectives, policies and priorities for each function

●Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations

●Planned, organized, directed, coordinated the Human Resources Department's work plan

●Reviewed applications to verify eligible qualifications & make determinations of acceptance into the institute.

●Planned, organized and directed the activities and staff of the Human Resources Department, including recruitment and selection, classification and compensation, employee benefits, environmental, health and safety, organizational development and training, payroll, labor relations, affirmative action, and risk management

Menards, Inc.March 2008 to Nov. 2011

Operations Human Resource Advisor Eau Claire, WI

●Advised and Trained 52+ Human Resource Coordinators in the Indiana, Ohio, and Iowa Region

●Completed New Store Set-Ups, staffing stores with a minimum of 200 employees

●Enforced company policies and procedures while resolving any issues from employees

●Recruited candidates for the management training programs offered through the company

●Conducted seminar training for 52+ human resource coordinator training

●Stayed abreast of all labor laws, regulatory compliance and changes in the states of Indiana, Ohio and Iowa

●Responsible for arranging hotel accommodations, airline flights and car rentals for traveling employees

●Provided skills assessments; develop rotational programs; design program evaluation tools; provide consultation services for program managers; develop Supervisory training programs; design and monitor training during supervisory probationary periods and coordinates periodic refresher supervisory training courses

●Coached and advised the leadership team on issues related to hiring, associate performance, career and personal development, resolving associate concerns, and termination

●Conducted job analysis and career mapping for internal staff members

●Reduced employee turnover by 7% and created a more productive and morale environment

●Prepared benefits and salary packages, ensure benefits fit the needs of employees, serve as liaisons between company, employees, and insurance carriers

Education

Purdue University Calumet Hammond, IN

Bachelor of Arts in Business Management, Concentration in Human Resources May 2007

Society for Human Resource Management Nov. 2018

SHRM- CP

Veterans At Work Certificate

Technology Skillset

Proficient in Paycom, Oracle, Kronos, Lotus Notes, Microsoft Office 2019, Workbrain, People Fluent, CCMS, iCIMS, ADP

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