Administrative Support Data Management

STACEY A. FORBES

Executive Support & Operations Leader Support • Solutions • Success

810-***-**** • ***************@*****.***

PROFESSIONAL EXPERIENCE

Director of Youth Development

Blue Water YMCA – Port Huron, MI June 2024 – Present

Oversee operations of the Early Childhood Education Center including staffing, licensing, budgeting, and curriculum development.

Develop and implement onboarding, training, and staff retention strategies, resulting in a 50% increase in enrollment within 3 months.

Serve as HR liaison for recruiting, performance reviews, disciplinary action, and professional development.

Manage community outreach and marketing campaigns, establishing new partnerships and strengthening the YMCA brand.

Streamlined budget operations, cutting unnecessary costs while enhancing program offerings.

Patient Advocate, Rheumatology

University of Michigan – Ann Arbor, MI Jan 2024 – Apr 2024

Coordinated high-volume scheduling and facilitated communication between patients, providers, and insurers.

Handled insurance verification, prior authorizations, and service coordination.

Partnered with management to improve onboarding and training for call center staff, boosting efficiency and morale.

Ensured excellent patient experiences through prompt, empathetic service.

Owner, Virtual Assistant

The Mindful VA – Port Huron, MI Oct 2021 – Present

Provide tailored administrative services including calendar/email management, travel planning, and invoicing.

Design and manage client websites, social media profiles, and branding strategies.

Collaborate with small business clients to streamline operations and improve digital presence.

Insurance credentialing, patient intake, medical billing, medical office administration

VIP Event Coordinator

Tiffany & Co. – Chicago, IL Apr 2022 – Dec 2022

Planned and executed luxury events for VIP clients across multiple store regions.

Managed budgets, vendor sourcing, gifting, and travel logistics.

Developed sales strategies aligned with regional goals and monitored performance.

Boosted sales by creating high-impact experiences on a limited budget.

Ministry Assistant

Faith Lutheran Church – Port Huron, MI Mar 2016 – Mar 2022

Managed daily administrative operations including scheduling, record-keeping, and communications.

Created and distributed weekly bulletins, monthly newsletters, and event materials.

Supervised facility maintenance and custodial operations; implemented cost-saving vendor contract that saved $20,000+ annually.

Coordinated volunteers and led community outreach efforts, including food pantry operations and service events.

COMMUNITY & LEADERSHIP

Co-Chair: Hunter Hospitality House Planning Committee

Member: Blue Water Chamber of Commerce, Woman’s Life Insurance Chapter 810

Volunteer: Seed to Soul Society (Volunteer Coordinator), PTA, Girl Scouts

National Board Member: National Association of Career Women

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