Services Specialist Support

PATRICK J. SLATTERY

Joliet, IL ***** 779-***-**** **********@*****.*** linkedin.com/in/patrick-slattery-b79b1234

SOFTWARE SUPPORT SERVICES SPECIALIST

Software Support Services Specialist with a proven track record of analyzing software functionality, collaborating cross-functionally, and optimizing management workflows to improve efficiency and deliver accurate, high-quality solutions. Experienced in software testing, application issue resolution, and process improvement within team environments.

TECHNICAL SKILLS

Microsoft Excel RIMS Microsoft Word Adobe Software Testing Business Analysis Process Improvement Qlik Facets NetworX Powerpoint Jira Quality Assurance Data Analysis Reporting Defect Tracking SQL

EXPERIENCE

MultiPlan Inc., Naperville, IL September 2016 - January 2025

Business Acceptance Tester

Tested software in computer applications to verify acceptable outcomes, documented test results, and collaborated inter-departmentally with other project management teams and stakeholders.

TrustMark Mutual Holding Co, Tinley Park, IL September 2011 - July 2016

Claims Analyst

Analyzed and processed insurance claims while providing customer service support in a call center environment. Collaborated with internal teams to resolve claim-related inquiries and ensure accurate claim adjudication.

Processed claims data independently and collaborated inter-departmentally to resolve customer inquiries.

Fielded member and provider questions and resolved issues quickly in a customer service call center.

Determined medical necessity for procedures based on medical records, group contract documents and carrier website guidelines.

HealthSmart Holdings, Lisle, IL September 2008 - June 2011

Enterprise Enrollment Tester, September 2008 - June 2011

Developed Open Enrollment websites with various products (Life, Health, Disability, Pet Insurance, etc.) verified the accuracy of enrollment data and the premiums billed, and reported 834 file defects.

Tracked system application problems through resolution.

Functioned as a subject matter expert (SME), for business requirements development.

ADDITIONAL RELEVANT EXPERIENCE

UniCare Insurance Company, Bolingbrook, IL

Organ Transplant Coordinator - Interpreted organ transplant contracts and communicated benefit and contract information with surgeons, recipients, and stakeholders.

EDUCATION

University of St. Francis, Joliet, IL

Bachelor of Arts (BA), Business Admin: Finance

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