Support Specialist Desktop

George Rozanitis

** ***** ****** *****, ********** City, NJ, 08030

grozanitisgmail.com 856-***-****

PROFILE

Self-motivated, goal-oriented, with excellent communication skills and experience to support and maintain computer networks and applications. Strong analytical skills ; well-developed technical skills in terms of organization and troubleshooting. Highly adaptable and able to work extended hours at a high level efficiency.

Committed to continuous learning, staying current with emerging technologies, and applying new knowledge to enhance support functions.

EDUCATION

PC AGE Career Institute – Jersey City, NJ

Internetwork Engineering Certificate 03/2023 to 12/2023 Comprehensive hands-on training, on Installation, Administration and Troubleshoot of Active Directory based networks, as well as network services such as DNS, WINS and DHCP. Expertise and skills to work as a PC Technician, Network / Desktop Support Associate, PC/LAN Support Specialist or as a LAN Administrator. Working familiarity with LAN hardware and software. Kean University of New Jersey

Bachelor’s Degree in Computer Science 09/1986- 09/1991 TECHNICAL SKILLS

-Upgrade memory, adapters and other hardware; switches and routers; network cabling

-Install, configure, and maintain Microsoft Windows 10/11, and Windows Server 2019

-Configure network protocols; NTFS permissions, backup and data storage; disk management

-Create and administer user and group accounts; configure TCP/IP protocol suite; administer file and print services

-LAN implementation and maintenance; install and configure DNS and DHCP,

-TCP/IP installation; IP addressing and subnetting

-Implement and maintain virtual environments using Hyper-V and VirtualBox

-Implement, configure, and troubleshoot Network Security issues

-Fundamentals of SharePoint, Microsoft Azure, Microsoft Office 365, and database concepts

-Software installation

EXPERIENCE

Virtua Health, NJ

Technology Support Specialist 12/2023-Present

-Installed, configured, and troubleshooted software, hardware and peripherals.

-Imaged and prepared new computers.

-Installed printers, scanners, troubleshooted problems and make repairs,

-Operated ServiceNow for ticket management, incident tracking, and workflow automation.

-Managed hardware inventory.

-Configured and managed device profiles using MaaS360 and Intune for streamlined mobile device management and security.

-Ensured high customer satisfaction through effective communication and follow-ups

-Created and maintained technical documentation and support materials.

-Collaborated with IT teams and service vendors to address and resolve complex problems.

-Participated in IT projects and contributed to ongoing improvements in technology and service processes.

Tetra Pizza & Grill, Philadelphia, PA

Executive Manager & Co-Owner 06/2022-12/2022

-Recruited, trained and managed the staff

-Organized and supervised shifts

-Responsible for payroll

-Ensured compliance with sanitation and safety regulations Quality Assurance, Pinebrooke, NJ

Olympic Payroll Services 09/2015 – 06/2022

- Completed quality assurance testing and identified areas that needed improvements.

- Work well with developers programmers, managers and users.

- Installed, configured and maintained all desktop computers laptops and peripherals.

- Diagnosed and resolved hardware, software and network-related issues.

- Unique and creative ways to find solutions to problems. Metro View Grill, Haledon, NJ

Executive Manager & co-owner 08/2012- 06/2015

-Recruited, trained and managed the entire staff

-Completed restaurant opening and closing procedures and manage deposits.

-Managed all aspects of the inventory.

-Responsible for payroll

-Effectively and efficiently managed and controlled the day to day operations of business. Professor of Computer Science, Greece

ΙΕΚ ΧΙΝΙ (Institute of Higher Education) 09/2009 – 08/2012

-Introduced students to Computer Science.

- Organized parent-teacher conferences to maximize student learning opportunities.

- Developed forward-thinking plans to correct ongoing issues. Almelia Wholesale Distribution Company, Greece

Owner 09/1997- 09/2009

-Managed storage, inventory and order processing.

-Experienced in product labeling, licensing, and materials registration.

-Managed to direct sales and follow through measures to improve profits. Lapin USA, Fort Lee, NJ

General Manager 09/1991- 09/1996

-Responsible for all the stores in the U.S. and the warehouse.

-Provided technical support and server updates on a regular bases as IT.

-Responded to customer comments and complaints,

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