QMS program supervisor

JOUMANA ZEEB

* ********** ********, ********* *********, ON N2E 1R8 t: 226-***-****) **********@*******.*** http://linkedin.com/in/joumanazeeb

CERTIFIED QUALITY LEAD AUDITOR ISO9001

PROFESSIONAL SUMMARY

A professional background in quality and process management in leading continual improvement for quality, health and safety, security, and environmental management systems to ultimately achieve customer satisfaction and expand organizational profitability. Vast experience in planning, coordinating, and improving business quality processes, policies, and procedures. Specialist qualified in quality management programs, quality audit and tools with the ability to address inquiries from regulatory agencies for compliance with standards and interpret legal documents, performance, and financial reports. SKILLS & CERTIFICATIONS

● Process Management Mapping/development/automation/continual improvements (CMMI, ETOM, SDLC)

● Six Sigma (Kanban, SOP, FMEA, SPC, DOE, SIPOC, VOC.PPAP, APQP, Kaizen, 8D, MSA, Samplings, Defects monitoring, 8D, Customer Satisfaction Complaint resolutions, 5S programs, Kaizen)

● Quality Control, Quality Assurance, Quality Inspection, Quality Release Programs and Total Quality Control, Supplier Quality auditing Quality Auditing Programs: ISO9001: 2015, ISO14001(Environmental), TL9000,127001, TS16949 ISO 18001(HACCP), FSQMS, GMP

(Good Manufacturing practices),SSOP (Sanitation pre-Operations & Operational),Product Quality Standards/specifications, CAPA, Good Laboratory Practices (GLP),Good Clinical Practices (GCP)

● Food safety and Quality Management System (FSQM)

● Microbiological testing (Chemical testing for foodborne organisms)

● Quality Product compliance (specifications, Labeling, and nutritional labeling, allergens)

● ECM (Document and Record Management with Governance (FileNet, Laserfiche, Documentum, Livelink, Wikis, SAP, CRM)

● Project Management

● Quality Software Testing

● Risk Assessment & Incident management

● Business & Performance measurements analysis

● Change Management

● QMS (Awareness/Coaching/Training)

PROFESSIONAL EXPERIENCE

Quality Supervisor -A.O. Smith Enterprises Ltd, Stratford, Canada 2020 Feb. 21st present Established an improved Quality program to be compliant with ISO: 9001:2015, was a leader in getting a Silver award for quality. Managed Manufacturing Quality as well as the ability to drive manufacturing operations toward Total Quality Management in the areas of Product, Process, Organization, Leadership and Commitment. In addition to implementation of continuous improvements tools such as Six Sigma, A3 thinking, 8 steps problem solving, PFMEA tool. Internal systems auditing, including document control, calibration management and process management. A master user for ETQ modules for corrective actions, preventive actions, PPAP, deviations, Audit module systems. Established metrics for critical criteria of components supplied by vendors. Conduct internal Quality and Supplier assessments audits for Corporate A.O.Smith as per assigned schedules. Was responsible for managing the calibration records. Supervising the quality of special processes that includes washers, chemical conversion coating and powder paint booths. Technical Specialist, NTS_UNITEK, Virginia, USA 2018-Feb. 21st, present Provide contract services in varying lengths to the US based company to assist with quality audits for their Ontario clients.

● Process audits, survey, and assessments for assigned tasks and audit reporting.

● Following up on preventative and corrective actions based on technical inspection. Quality Inspector, Various Quality Agencies, Ontario August 2013– April 2016 Completed as needed quality inspection services for Phoenix Quality, Trimester, RLS, Escape Proof, and Guelph Tools over a three-year span.

● Receive inspection tasks from plant and vendor.

● Inspection check for products/parts, assemblies, and packaging for quality defects

● Quality testing services, review of data, root cause analysis, statistical analysis investigation of output of specification technique, test reports, providing recommendation to improve process. Document Management Specialist, Blackberry Security Group, Waterloo, ON July 2011 – August 2012

● Managing documents records systems and applications.

● Establishing policies and processes for document and record control

● Assisting in the preparation of surveillance audit and maintain ISO certification.

● Liaising with the CIO ISO and record management organizations to make sure our document management practices are within the documented and approved standards.

● Periodic audit of the document archive and training of users on use of the system and developed processes. JOUMANA ZEEB 519-***-**** **********@*******.*** PROFESSIONAL EXPERIENCE CONTINUED

QMS Documentation Specialist, Blackberry QMS, Waterloo, ON October 2009 – July 2011

● Managing and controlling the QMS and ISO 9001 requirements and documentation of RIM. Assisting in the preparation of surveillance audit and maintain ISO certification.

● Manage Duolog (cater) a document management tool and worked on continual improvement initiatives in Manufacturing.

● Designed and created the Quality Management Systems Manual and website.

● Supporting and assisting the various organizations and process areas in their design and maintenance of their documentation and record management system

Intermediate Process Analyst, B2B Trust (Subsidiary of Laurentian Bank), Toronto, ON January 2008 – April 2008

● Analyzed and document business processes for the document management system (Global 360, Equifax, Ascent Systems).

● Mapping and assessing workflows for identifying root cause issues that cause re-work and maintaining a continuous improvement process. Provide guidance to staff via focus groups, meetings and workshops on policies and procedures. Zain Company (formally Mobile Telecommunication Company), Kuwait E-Documentation Analyst March 2007 – September 2007

● Lead and manage outsourcing Team of 19 employees and implement e-Documentation project (preparation of documents, scanning, indexing, forecast capacity, process improvement and integration, physical and electronic archiving, and retrieval to cover all Zain Departments imaging requirements).

● Sold the new propose FileNet enhancements, maintenance, and services to our internal existing customers by building demo environments, analysis results and future required development. I was able to tailor the enhancements to the company business needs.

● Surveyed different ECM vendors for benchmarking purpose and competitive differentiation.

● Created alliances with Warehouses Vendors for decreasing inventory and cost. Program Management Office Analyst June 2006 – February 2007

● Ensure Successfully Audit by Coordinating with Business Excellence. Setting & monitoring performance measures KPIs (Key Performance Indicators) for processes/ procedures in the assigned areas, monitor and analyze its implementation to provide visibility on the ongoing business.

● Assist PMO (Project Management Office) Team Leader in planning & coordinating administrative activities of a project in terms of the formulation and preparation of project proposals.

● Developed, wrote, and implemented Requests for Information (RFI), Request for Proposals (RFP), Request For Quote (RFQ) and reviewed the Vendors proposed engagements (SOW) and aided in the updating of any changes required. The review was always based on our internal customer needs, technical requirements, cost and quality. Ensured vendors list remained updated and the vendors are compliant with the ISO and audit requirements. Manage the bids schedules, delivery, closing and communications.

● Coordinated within the company - Procurement of products, delivery Schedules to internal customers, then trained the internal customers on their new products purchased. Created alliances with Warehouses Vendors for decreasing inventory and cost. Process Analyst April 2003 – May 2006

● Support and complement the work performed by internal and external auditing bodies, e.g. Internal Audit Department, ISO certification body and PWC.

● Established Process documentation “as is”, process analysis, process (improvement, re-engineering, engineering) piloting, verifying process improvements pilot plan (change & risk assessment), implement process improvement, assure long term process control & monitoring, transfer to process owner.

● Manage department NCR (non-conformities) resolutions and Observations.

● Participate in and contribute to management reviews.

● Conduct appropriate education and training in support of Business Excellence activities Quality Control Officer, Doumit Factory for Juices, Yogurt & Cheese (Propack), Lebanon 1991-1992

● Worked with a quality team to drive improvement for manufacturing processes. Used Lean and Kanban to keep production, inventory and actual consumption under control. Identified, tracked, communicated quality issues and resolutions to management.

● Oversee and controlled technical issues related to - microbiology, chemistry, SSOP (sanitation pre-operational and operational), GMPs, manufacturing practices, SOPs, HACCP, product quality & environmental standards / specifications product labeling. allergens and nutritional labeling, process development, food safety, pest control and technical services

● Utilized the audit results to improve current policies, procedures and ensure nonconformities and customer complaints are resolved.

● Supported and participated in supplier qualification and approval programs including supplier facility audits. EDUCATION

Bachelor of Science –Chemistry, Lebanese American University, Lebanon Certified Quality Lead Auditor, British Standard Institute, Kuwait Certified Quality Auditor ( American Standards for Quality – ASQ)

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