Customer Service Account Manager
Resume:
FRANK REYNOLDS
www.linkedinocom/in/frank-reynolds-123a9b104
*****.**************@*****.***
RESULTS-DRIVEN SALES PROFESSIONAL
Focused on Business Growth, Profitability, and Customer Satisfaction
Dynamic and strategic sales professional with a proven track record in managing new and existing accounts, driving revenue growth, and building long-term client relationships. Highly experienced in contract negotiations, market research, and streamlining processes to enhance customer service. Known for a consultative and solutions-oriented approach, combined with strong technical acumen and a commitment to excellence in every interaction.
Key Strengths Include:
Customer Account Management
Contract Negotiation
Quotations & Order Processing
Specification & Drawing Analysis
Materials Management
Purchasing & Procurement
PROFESSIONAL EXPERIENCE
Haygor Instrument – Houston, TX
Technical Account Manager 2018 – 2023
Managed full-cycle sales operations for both new and existing accounts, from order intake to final delivery.
Maintained high levels of customer satisfaction through consistent communication and tailored service solutions.
Interpreted technical specifications and engineering drawings to ensure accurate quotations and compliance.
Increased revenue by over 35% through proactive lead generation, including cold calling and market research.
Supported product development initiatives, contributing to the enhancement of existing designs and introduction of new solutions.
Provided round-the-clock client support, fostering trust and long-term loyalty.
RJ Global / WIKA – Houston, TX
Technical Account Manager 2006 – 2018
Cultivated and expanded relationships with key strategic clients across diverse industries.
Served as the primary liaison for all company products and services, ensuring client needs were consistently met.
Collaborated with internal departments to refine manufacturing strategies and improve forecast accuracy.
Delivered client-specific scheduling and reporting, ensuring adherence to quality and delivery timelines.
Designed and implemented efficient, cost-effective solutions to complex customer issues.
Frequently conducted on-site and in-house client visits to strengthen partnerships.
Oversaw key accounts while continuing to support inside sales operations.
RJ Global Technologies – Houston, TX
Inside Sales Representative / Purchasing / Administration 1999 – 2006
Managed a broad account portfolio, encompassing business development, sales execution, and contract negotiation.
Analyzed customer requirements, provided detailed quotations, and advised on production efficiencies.
Generated over 95% of all company quotations with high accuracy and prompt turnaround times.
Collaborated with sales and engineering teams to identify cost-effective alternatives for customer needs.
Expanded client base and contract volume through persistent outreach and relationship building.
Oversaw purchasing of all production-related materials and services.
Played a key role in product development initiatives and continuous improvement projects.
Negotiated agreements with global manufacturing partners and maintained production schedules.
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