Customer Service Administrative Support

Shontell Clay

**** * **. ****** **, Apt ****

Las Vegas, NV 89117

Cell: 503-***-****

Email: ************@*****.***

Professional Summary

Customer Care Specialist with experience in healthcare and high-end service. Skilled in navigating patient needs, insurance processes, and delivering quality service in regulated environments. Strong communication and administrative support skills.

Skills

- Healthcare Customer Service & Insurance Verification

- Conflict Resolution & Critical Thinking

- HIPAA Compliance & Medical Documentation

- High-Volume Call Center Experience

- Microsoft Office Suite & 10-Key Proficiency

- Administrative Support & Data Entry

Professional Experience

180 Medical, Las Vegas, NV

Confirmation Specialist (January 2019 – Present)

- Confirm patient orders and verify insurance coverage for medical supplies.

- Communicate with patients, healthcare providers, and insurance companies.

- Ensure accurate documentation and compliance with HIPAA standards.

- Train new team members and maintain high service quality in a regulated environment.

Cox Communications, Las Vegas, NV

Customer Service Specialist (June 2015 – January 2019)

- Responded to inbound customer calls for new services, transfers, and troubleshooting.

- Resolved billing inquiries and processed payments.

- Conducted new hire training and supported team performance improvement initiatives.

Education

Master of Science in Criminal Justice, Minor in Psychology

University of Phoenix – Portland, OR Graduated 2018

Bachelor of Science in Criminal Justice

University of Phoenix – Portland, OR Graduated 2013

Business Clerical Certification

Portland, OR 1992

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