Customer Service Client

TREVA WYCHE

Surprise, AZ *****

1-720-***-**** - *****.*********@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with extensive experience in client service and healthcare environments, notably at Colorado Coalition for the Homeless. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in insurance verification and appointment scheduling, consistently fostering strong relationships and streamlining operations for improved efficiency. Experienced with patient intake and appointment scheduling. Utilizes communication skills to enhance patient satisfaction and streamline administrative tasks. Track record of maintaining accurate patient records and coordinating with medical staff effectively. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

SKILLS

• Professionalism and ethics • Documentation accuracy

• Patient registration • Insurance verification

• Appointment scheduling • Healthcare systems

• Customer service • HIPAA compliance

• Customer follow-up • Electronic health records

• Conflict resolution • Records maintenance

WORK HISTORY

01/2019 to 12/2024 Client Access Rep

Colorado Coalition for the Homeless – Denver, CO

Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.

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Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.

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Facilitated smooth transitions between departments, coordinating efficient patient transfers and admissions.

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Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.

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Collaborated with multidisciplinary teams to provide exceptional care and a positive experience for patients.

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• Provided excellent customer service to patients and medical staff.

• Engaged with patients to provide critical information.

• Trained new staff on filing, phone etiquette and other office duties. 10/1991 to 12/2024 Owner

Treva The Nail Diva – Aurora, CO

• Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

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Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

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01/2016 to 12/2016 Client Service Specialist

GEO Re-Entry Services – Aurora, CO

• Provided knowledgeable service and support for all customer needs. Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.

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• Enhanced client satisfaction by promptly addressing inquiries and resolving issues. Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.

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• Accepted and processed payments, updated accounts and issued receipts. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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01/2015 to 01/2016 Customer Service Representative In-Touch – Aurora, CO

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. EDUCATION

06/1984 High School Diploma

Central High School - Phoenix, AZ

CERTIFICATIONS

Adult Mental Health First Aid

Denver Mental Health July 2024

Mental Health First Aid for Adults teaches people how to recognize signs of mental health or substance use challenges in adults ages 18 and older, how to offer and provide initial help, and how to guide a person toward appropriate care if necessary. VOLUNTEER WORK

Colorado Coalition for the Homeless Client Access Rep / MAT Co-Originator While I worked for the Colorado Coalition for the Homeless. I also volunteered there as often as I could. I also was the person that found all the hygiene products and made the bags. I found a Church group to help us year-round with the gift of socks, scarves, hats, and hand warmer.

During the summer moths I was always able to get my local Wal-mart to donate water bottles and sun screen.

• Assisted with special events and programs.

• Maintained clean, neat, and operational facilities to serve program needs.

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