Customer Service Experience

Napel Leveille

*************@*****.*** 754-***-**** Fort Myers, FL

SUMMARY

Seeking Customer Service Rep role with 4 years of experience in CX Delivery and Customer Experience enhancement. Proven ability to identify and resolve operational bottlenecks using data insights while maintaining quality standards. Strong communication and problem-solving skills, adept at fostering positive client interactions and ensuring satisfaction.

WORK EXPERIENCE

Avmedia Inc Naples, FL

Director of Audio Visual May 2024 - May 2025

• Led a team responsible for delivering comprehensive audio-visual services for various events, ensuring seamless execution and client satisfaction.

• Collaborated with clients to assess and fulfill their unique audio-visual requirements, enhancing event experiences through tailored solutions.

• Conducted training sessions to enhance staff proficiency in utilizing advanced audio-visual technologies, fostering skill development and operational efficiency.

• Established and enforced policies and procedures for audio-visual equipment usage, while maintaining strict budgetary controls to optimize resource allocation. B'nai Torah Congregation Fort Lauderdale, FL

Customer Service Representative Mar 2022 - May 2024

• Delivered exceptional service via phone, email, and live chat, resolving customer inquiries with professionalism and empathy.

• • Maintained a high level of product knowledge to accurately assist customers and troubleshoot issues.

• • Handled a high volume of customer interactions daily while maintaining quality standards and customer satisfaction scores.

• • De-escalated challenging situations and found effective solutions to ensure a positive customer experience.

• • Processed orders, returns, refunds, and account updates efficiently and accurately using CRM tools.

• • Documented all customer interactions clearly and thoroughly for team reference and follow-up.

• • Collaborated with internal departments to resolve customer concerns and improve service workflow.

• • Achieved or exceeded performance metrics, including response time, resolution rate, and customer feedback. Five Star Audio Visual Fort Lauderdale, FL

Event Technician Jan 2021 - Mar 2022

• Coordinated the installation, configuration, and testing of audiovisual equipment to ensure seamless performance for a variety of events, including weddings and concerts.

• Maintained audiovisual systems by adhering to industry standards, ensuring equipment reliability and functionality during events.

• Managed the transportation and setup of equipment for breakouts, general sessions, and live events, contributing to successful event execution.

EDUCATION

Broward College

Associate of Science, Logistics and Supply Chain Management Fort Lauderdale, FL

Jun 2018

CERTIFICATIONS

Dante Level 2

Complete AV guide to AV & Event Technology

Project Management - Lean Process Certified

Six Sigma Green Belt Certified

Executive Management Certified

Solid Stae Live System Training

Digico SD Series Training

SKILLS

Leadership • Data Analysis • Communication • Problem-solving • Team Motivation • Strategic Thinking • Adaptability

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