Pest Control Support Specialist

Carol A. Marple

*** ***** ********** **, ********** OH 45342 ***************@*****.*** C: 513-***-****

CAREER OBJECTIVE:

To enhance a company’s synergy by contributing proven ability to:

• Learn new systems and procedures quickly and accurately

• Work with others toward a common goal

• Interface well with vendors and clients to achieve quality results

ACHIEVEMENTS:

• De-escalated situations involving customers, parents, children and others.

• Learned a new system for scheduling appointments using a cell phone app.

• Called on supervisor and other resources when not able to resolve issue with customers quickly.

• Licensed to apply pest control products in Ohio and Kentucky.

• Have become a proficient user of Microsoft suite (Word, Excel, PowerPoint, etc.).

• Consistently met deadlines for submitting orders and forms to avoid delays and rejections.

• Quickly learned the employer's new systems to keep orders operating smoothly with minimal issues.

EXPERIENCE:

Customer Service Specialist/Scheduler, Orkin Pest Control, 7/24 to 1/25. Answer and place customer calls for service and inspection. Scheduled and maintained the technician schedules throughout the month. Worked closely with managers to keep them up to date regarding their technician and updated schedules as needed. Run reports daily to ensure all services are done. Handled customer interactions through verbal, electronic or telephone contacts. Took electronic payments via verbal interactions. Verify and maintain customer information.

Office /Fleet Manager, Bassetts Service, 12/22 to 1/24. Answer and place customer calls for service and estimates. Schedule and dispatched technicians. Processed payments via credit, ACH/EFT and cash. Submitted Permit applications and scheduled permit inspections. Placed location requests with OUPS. Scanned and attached documents regarding office invoices. Batched and exported customer invoices/payments. Ordered office supplies as needed. Managed fleet for all three branches. Scheduled maintenance and repairs as needed for vehicles. Maintained records of fleet vehicles. Maintained records for fleet gas cards.

Field Support Specialist, Scherzinger Pest Control, 12/21 to 12/22. Answer and place customer calls for service and quotes. Schedule technicians and supervisors for appointments and consultations. Manage paperwork from technicians and supervisors for services. Scan and attach documents to customer accounts. Run monthly reports and mailings on a weekly and monthly basis. A/R responsibilities including depositing checks coming in from the mail on a daily basis.

Customer Solutions Specialist, Scherzinger Pest Control, 2/21 to 12/21. Received calls for sales and revenue. Handled customer interactions through verbal, electronic or telephone contacts. Solved customer issues in a timely manner. Became proficient in the system that is used. Scheduled technicians for services and consultations. Took electronic payments via verbal interactions.

Sales Support Specialist, IMPACT Group, Newport, KY 4/19 to 11/21. Produced promotional forms for vendors. Resolved issues between vendors and clients. Entered and reconciled invoice issues. Became proficient in different systems. Developed understanding of broader view of other departments scope of work.

Specialty Service Tech, Scherzinger Pest Control, Cincinnati, OH. 6/18 to 4/19. Inspected area to determine work needed and correct equipment to use. Set up equipment and other supplies needed to treat customers’ pest issues. Remain at the job site until treatment is complete. Resolve customer’s complaints / questions.

Avenues for Success Staff, Norwood City Schools, Norwood, OH. 9/17 to 5/18. Supervised after-school activities at several schools for elementary-age children. Organized and supervised after-school clubs. Involved selecting game equipment, ensuring equal time for each child. Resolved issues around injuries, fighting, and complaints. Interfaced with parents, teachers, and other staff. Worked with special needs children.

Cashier and Drive-Through Attendant, Frisch’s Restaurant, Norwood, OH. 6/17 to 10/18 Performed duties of cashier at front counter, including resolving customer complaints and reporting incidents to supervisor. Performed multiple duties simultaneously at drive-through including cashier, food prep and training new employees.

EDUCATION:

Completed one year at University of Cincinnati, Blue Ash, OH. 2018.

High School Diploma, Norwood High School, Norwood, OH. 2017.

VOLUNTEER WORK:

Worked at Krohn Conservatory

Walked in the St. Patrick’s Day parade.

Babysitting.

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