Customer Service Social Media

HANNIBAL MUHAMMAD

**** ****** ******* **** ****, Douglasville, GA 30134

678-***-**** **********@*****.***

SUMMARY

Reliable and professional driver with over 5 years of experience in delivery, customer service, and sales. Proven track record of on-time deliveries, safety, and strong communication skills. Adept at navigating routes efficiently and providing excellent service to clients. Seeking to leverage logistics and courier experience into a long-term, growth-oriented role.

PROFESSIONAL EXPERIENCE

Boomerang Foundation - Delivery Driver / Customer Service Douglasville, GA Sep 2018 - Feb 2024

- Delivered packages and book orders promptly to local Georgia residents.

- Acted as personal assistant and driver for company president during out-of-town seminars.

- Resolved customer inquiries via phone, email, and social media with a calm, solution-focused approach.

- Assisted with placement of orders, processing refunds, and exchanges.

- Contributed to logistics coordination and route planning.

- Participated in team meetings to improve customer satisfaction and delivery processes. Urban Wear Clothing Store - Sales Associate

Phoenix, AZ Jan 2015 - Sep 2018

- Provided personal shopping support, guiding customers in style selections.

- Maintained store cleanliness and inventory organization.

- Handled transactions and safeguarded against fraudulent payments.

- Supported security by monitoring for shoplifting and suspicious activity. Style Town Barbershop - Apprentice Barber

Chicago, IL Jan 2009 - Jan 2015

- Provided grooming services and built client relationships through quality cuts.

- Maintained cleanliness and sterilization of tools and work areas.

- Assisted in managing inventory and ordering haircare products. HANNIBAL MUHAMMAD

7455 Dallas Highway Unit 1622, Douglasville, GA 30134

678-***-**** **********@*****.***

EDUCATION

Carver Military Academy - Chicago, IL

AFFILIATIONS & VOLUNTEERING

- Civil Air Patrol, Kennesaw Division

- Aids Hospice Volunteer, St. Catherine's of Genoa - Chicago

- KSU Kids Day Volunteer - Kennesaw State University SKILLS

- Route Planning & Navigation

- Package Handling & Time Management

- Customer Communication

- Team Collaboration

- Conflict Resolution

- Point-of-Sale Systems

REFERENCES

Available upon request.

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