General Manager Risk Management

HEATHER CALLAHAN

Ocean City, NJ *****, 609-***-**** *******.************.**@*****.***

Summary

Results-oriented management professional with over extensive years of comprehensive experience in operations, strategic planning, and team leadership. Demonstrated expertise in optimizing organizational performance, driving business growth, and enhancing operational efficiency across diverse industries including automotive, finance, healthcare, and technology. Adept at leading cross-functional teams, managing complex projects, and implementing innovative solutions to meet company goals. Strong background in data analysis, risk management, and customer engagement, with a proven track record of success in both corporate and startup environments. Known for strategic vision, operational excellence, and the ability to foster a culture of continuous improvement.

Skills

Leadership

Data Analysis

Team Building

Problem-Solving

Communication

Risk Management

Decision-Making

Conflict Resolution

Financial Acumen

Strategic Planning

Time Management

Operations Management

Experience

CARE GIVER Nov/2023 to Current

Ocean City New Jersey

Delivering comfort and personalized care twice a week, ensuring the physical and emotional well-being of clients.

Managing transportation to and from doctors' appointments and other necessary engagements, ensuring clients arrive safely and on time.

Performing various household tasks such as taking out the trash, maintaining a clean and safe living environment for clients.

Administering and managing medications according to prescribed schedules and instructions, ensuring adherence and accuracy.

Offering companionship and emotional support, fostering a positive and nurturing atmosphere to enhance clients' overall quality of life.

GENERAL MANAGER Feb/2020 to Current

Tahiti Inn-Ocean City New Jersey

Ensuring guests receive high-quality service, including meeting and greeting guests and handling complaints promptly.

Managing staff through recruiting, training, and supervising to maintain alignment with the hotel's standards.

Overseeing hotel operations, including bookings, budgeting, marketing, and staff coordination.

Leading the team to achieve the hotel’s strategic goals and maintain operational excellence

Verifying invoices from booking.com and Expedia for accuracy and processing bi-weekly payroll efficiently. ASSISTANT GENERAL MANAGER April/2018 to Feb/2020

Pavilion-Ocean City New Jersey

Assisting the General Manager in overseeing the hotel’s operations to ensure smooth and efficient functioning.

Ensuring guests feel welcome and satisfied by managing guest relations, addressing questions, and providing travel directions.

Overseeing daily operations across all departments, including housekeeping, front desk, and maintenance, to ensure high standards of service.

Managing staff by controlling turnover, motivating employees, and fostering their development and growth.

Providing administrative support to the General Manager, implementing policies, and assisting with paperwork and documentation.

FRONT DESK SUPERIOR Aug/2016 to April/2018

Flanders Hotel-Ocean City New Jersey

Interacting with guests to handle complaints, resolve issues, and ensure overall guest satisfaction.

Training, scheduling, and supervising front desk staff to maintain high standards of customer service.

Ensuring smooth front desk operations by maintaining a clean and safe working environment.

Preparing staff to be courteous and efficient in their duties, ensuring readiness to handle guest needs.

Coordinating with other departments to ensure seamless guest experiences and efficient operations. ASSISTANT MANAGER May/2008 to July/2016

Hotel Lodging, Pavilion Motor Lodge-Ocean City. New Jersey

Assisting the General Manager in overseeing hotel operations to ensure efficiency and guest satisfaction.

Managing guest relations by welcoming guests, handling complaints, answering questions, and providing travel directions.

Overseeing daily operations for all departments, including housekeeping, front desk, and maintenance, to ensure high standards of service.

Managing human resources tasks such as controlling staff turnover, motivating employees, and fostering their development and growth.

Providing administrative support to the General Manager, implementing policies, and assisting with paperwork and documentation.

STORE MANAGER Nov/2002 to April/2008

Fashion Bug-Cape May Court House New Jersey

Committed to delivering an exceptional in-store experience by maintaining high standards of customer service and store presentation.

Managing inventory, optimizing product placement, and enhancing store ambiance to drive sales and improve customer satisfaction.

Setting clear daily sales goals and consistently achieving or surpassing targets through strategic planning and team collaboration.

Hiring, training, and developing a high-quality, sales-driven team while promoting effective time management and efficient operations.

Overseeing inventory control, markdowns, and merchandising to create attractive displays that showcase products and drive customer interest.

Education

Atlantic Cape Community College - Mays Landing. January 1997 to May1997 New Jersey

TECHNICAL SKILLS

• English

• Team management

• Housekeeping management

• Cash register

• Sales support

• Customer relationship management

• Sales management

• Mentoring

Certifications and Licenses

Driver's License

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