Travel Consultant Customer Service

Euscaria Bellavinnie Zakarias

Jakarta +62-858-****-**** ************@*****.***

linkedin.com/in/euscaria-bellavinnie-z-704ab4125/

Professional Summary

Dynamic and client-focused Travel Consultant with a strong foundation in luxury and corporate travel management. Demonstrates a proven ability to deliver tailored, high-end travel solutions while ensuring seamless logistics and exceptional service. Adept in building lasting client relationships and navigating complex travel requirements with discretion, precision, and professionalism.

Professional Experience

Luxury Travel Consultant Joel Found – Affiliate of FBI Travel May 2025 – July 2025

• Design and manage bespoke travel experiences for high-net-worth individuals and luxury clientele.

• Coordinate bookings for premium hotels, flights, private transfers, and insurance, ensuring client preferences are met.

• Collaborate with elite travel partners to unlock exclusive perks and VIP amenities.

• Provide full-service support from initial inquiry through post-trip follow-up, ensuring satisfaction at every stage.

Senior Travel Consultant Satguru Travel Indonesia Mar 2024 – Present

• Handled complex ticketing and reissuance for corporate clients with specialized travel needs.

• Provided on-site consultation for walk-in customers at Kuningan City office. Customer Service Team Lead – UOB Travel Emergency ATI Business Group May 2023

– Mar 2024

• Supervised air and land ticket bookings and ensured compliance with emergency protocols.

• Conducted quality assurance, team briefings, and performance reporting for smooth operations.

Team Leader – Maverick Ticketing Team ATI Business Group Feb 2023 – May 2023

• Managed ticketing, refunds, and client-facing functions while enforcing service-level standards.

• Led reporting efforts and quality reviews to ensure continuous team performance. Customer Service Executive ATI Business Group (for Traveloka) Jan 2022 – Feb 2023

• Resolved customer queries related to domestic and international flight tickets across multiple channels.

• Acted as a liaison between clients and airline partners, overcoming language barriers when needed.

Ticketing & Refund Analyst ATI Business Group (for Traveloka) Aug 2020 – Dec 2021

• Processed complex rebookings, fare recalculations, and refund requests.

• Maintained accuracy in reporting and communication through structured spreadsheets and documentation.

Flight Services Agent ATI Business Group (for Student Flights – Flight Centre Travel Group) May 2018 – Aug 2020

• Specialist in handling change requests and reissuance for student travel packages. Intern – Travel Consultant AntaVaya Sep 2016 – Nov 2016

• Assisted with reservations, ticket issuance, and travel product promotions at Gandaria City branch.

Intern – Museum Guide Museum POLRI Apr 2016 – Jun 2016

• Guided tours for student groups and provided insights into Indonesia's police and military history.

Education

Bachelor's Degree in Business, Management, Marketing, and Related Support Services BINUS ONLINE Sep 2019 – Sep 2023

Tourism and Travel Services Management

St. Theresia Tourism High School Jul 2015 – May 2018 Skills

• Luxury & Corporate Travel Planning

• Airfare Ticketing & Refunds

• Client Relations & Concierge Support

• Team Leadership & Staff Development

• Emergency Travel Management

• Quality Control & Reporting

• Itinerary Design & Customization

Key Achievements

• Generated 30% increase in revenue through corporate ticket sales.

• Led team to achieve a 95% customer satisfaction rate.

• Processed 150+ refund requests monthly with high accuracy.

• Resolved over 200 customer queries monthly, exceeding performance targets.

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