Customer Service Public Relations

I am a motivated Mass Communication graduate with professional certifications and extensive experience in public relations and radio production. I excel in creating communication materials, conducting research, and organizing PR events, with strong skills in scripting, editing, and voice-over work. My expertise extends to exceptional customer service and relationship-building, allowing me to effectively engage audiences and achieve organizational goals.

Strong Communication Skills

Public Relations Expertise

Attention to Detail

ABOUT ME

090******** · ***********@*****.***

Magodo, Lagos Nigeria

NNENNA NWOGU

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Research Capabilities

Conflict Resolution

Customer Relationship Management

Media Strategy Implementation

Audience Engagement

Radio Production skills

HandyPros, Lagos

Customer Service Representative/Front Desk/Media and Studio Manager October 2024 - Present

Delivered high-quality customer service through phone, email, and in-person interactions, resolving inquiries and complaints promptly and professionally. Managed CRM tools to maintain accurate customer records and supported over 70 daily calls, including onboarding new professionals.

Oversaw daily studio operations, including scheduling, maintenance, inventory, and policy compliance.

Represented the brand as the first point of contact, consistently upholding professionalism and company standards.

Coordinated events, workshops, and classes, and maintained the studio calendar and environment to ensure smooth operations.

Created and implemented scripts to ensure consistency and clarity in customer communication. Coordinated office tasks, including monitoring emails, and organizing meetings and events. Provided detailed product and service information, addressing customer needs professionally. Collaborated with team members to produce written content aligned with company objectives. MAX FM, Lagos

Radio Production Intern

Co-hosted the Breakfast Show, airing from 5 – 10 AM. Supported the production of radio programs, including scripting, editing, and audio mixing. Acquired proficiency in operating broadcast equipment and audio production software. Conducted interviews and performed voice-over recordings for various radio segments. Assisted in scheduling and organizing production tasks and timelines to ensure smooth operations.

Developed and created engaging radio content and promotional materials. January 2023 - June 2023

Collaborated with the program team to develop and implement innovative show formats and engaging segments.

Monitored listener feedback and adjusted content as necessary to sustain audience engagement and satisfaction.

Provided professional voice-over services for radio commercials, promotional materials, and station identifications.

Maintained a diverse vocal range, adapting styles and tones to suit various projects and target audiences.

Travel Haven International

Customer Representative

July 2022 - December 2022

Enhanced Customer Satisfaction with a 95%+ customer satisfaction rating through effective communication, empathetic problem-solving, and personalized service Implemented efficient processes for managing pre-orders and after-sales repairs, resulting in a 20% reduction in processing time and improved overall service efficiency. Contributed to a 15% increase in annual sales by proactively addressing customer inquiries, providing detailed product information, and upselling related accessories. Successfully resolved an average of 3+ customer issues per day, including complex repair and warranty claims, maintaining a high resolution rate on first contact. Effectively managed customer interactions across various platforms (phone, email, chat), ensuring timely and accurate responses and maintaining consistent service quality MAX FM, Abuja

Producer

Co-hosted "The Breakfast Show", a prime-time program airing from 5 to 10 AM. Planned and produced radio programs, ensuring alignment with station objectives and target audience preferences.

Coordinated hosts, guests, and technical staff to ensure seamless execution of live broadcasts. August 2023 - June 2024

March 2018 - May 2022

October 2015 - August 2017

Godfrey Okoye University

Nnamdi Azikiwe University

Bsc Mass Communication

Diploma Marketing

Ewoma Oyegwa Kingsley Onourah

Head of Production, Max FM CEO, Travel Haven International 081******** 081********

EDUCATION

REFERENCES

Facilitated the organization and execution of media interviews, press conferences, and other public relations events.

Monitored and analyzed media coverage, generating detailed media monitoring reports. Assisted in managing social media platforms and creating content for the organization’s digital presence.

TVC Communications

Public Realtions Intern

August 2021 - October 2021

Supported the development and composition of press releases, media advisories, and various communication materials.

Performed comprehensive research and analysis to inform and enhance public relations campaigns and strategies.

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