Executive Assistant Customer Care

JUDI F. FRANCIS

Buffalo, NY 401-***-**** **************@*****.***

EXCEPTIONAL EXECUTIVE ASSISTANT

Detail-Oriented, Anticipating Needs Known for Exceptional Communication Extensive experience in C-level executive support, excelling in remote and hybrid environments. Trusted professional skilled in handling sensitive information with confidentiality and discretion. Expert in managing complex schedules, including priorities and high-volume tasks. Technically proficient in Microsoft Office, Google Suite, and productivity tools. Skilled corporate event planner, managing high dollar budgets with creativity and cost-efficiency. Proven problem-solver with a track record of delivering exceptional results. Quick learner, adept at mastering new tools and processes and meeting business needs. Thrive under pressure with adaptability, precision, and professionalism. Skills: Zoom Concur Teams Acrobat Pro DocuSign Calendar and Schedule Management Travel and Event Coordination

PROFESSIONAL EXPERIENCE

COX COMMUNICATIONS, Chesapeake, VA 2018 - 2025

Executive Assistant, VP of Customer Care Service Delivery, and EVP of Customer Care

• Optimized time by managing executive calendars, scheduling meetings and appointments, and coordinating travel arrangements.

• Supported executive correspondence by screening calls and emails and responding accordingly.

• Processed expense reports via Oracle, ensuring strict adherence to corporate policies.

• Improved team alignment by ensuring timely execution of tasks after participating in senior staff meetings while documenting key takeaways and tracking follow-up actions.

• Developed strong vendor relationships, renegotiating contracts, securing better terms, realizing significant cost savings, and enhanced service quality.

• Coordinated team-building events and activities, fostering stronger collaboration, boosting morale, and creating a positive workplace culture.

• Processed weekly travel expense reports and reimbursements for executive team and senior management, maintaining compliance with company policies and ensuring accurate budget tracking.

• Handled confidential and sensitive information with discretion and professionalism, building trust and safeguarding organizational integrity.

REGENT UNIVERSITY, Virginia Beach, VA 2013 - 2018

Executive Assistant to the Associate Dean of Graduation Administration

• Created and maintained effective system for approving and tracking faculty and staff travel budgets and expense reports, ensuring compliance with policies and accurate record-keeping.

• Managed Accounts Receivable and Payable, maintaining strict budget controls and ensuring timely financial reporting to support academic program success.

• Ensured smooth daily operations by managing budget approvals, financial analysis, faculty requests, and special projects, supporting CEO and University leadership in achieving strategic objectives.

• Aligned financial and budgetary operations across Graduate and Undergraduate schools, promoting consistency with institutional financial goals and Board directives. FIRST & SECOND CONGREGATIONAL CHURCHES OF ROYALSTON, Royalston, MA 2009 - 2013 Church Office Administration

• Spearheaded organization of church programs, activities, fundraisers, and events, fostering community engagement and ensuring smooth execution of all initiatives.

• Streamlined operations by organizing and maintaining church electronic, multimedia, and music software files, ensuring easy accessibility and efficient workflow. JUDI F. FRANCIS **************@*****.*** PAGE TWO

FIRST & SECOND CONGREGATIONAL CHURCH OF ROYALSTON (Continued)

• Support seamless day-to-day activities by managing financial operations, creating and submitting monthly expense reports while overseeing procurement and maintenance of all office supplies.

• Led project management of church remodels and building upgrades, coordinating resources and timelines, delivering improvements enhancing functionality and community appeal. OTHER RELEVANT EXPERIENCE

FOUNDATIONS COUNSELING CENTER OF HAMPTON ROADS, Virginia Beach, VA Office Manager / Administrator Counseling Private Practice

• Co-founded practice, establishing Corporation / LLC and bylaws while designing operational protocols, ensuring strong foundation for long-term success.

• Developed and implemented comprehensive administrative systems, including state licensing, insurance, HIPAA- compliant client file management, and software platforms, optimizing operational efficiency.

• Oversaw financial operations, including accounts payable, receivable, and payroll, ensuring accuracy and maintaining financial health within $500K annual budget. PROVIDENCE EQUITY PARTNERS, Providence, RI

Executive Assistant to Managing Partner

CYBER-ARK SOFTWARE, Dedham, MA

Executive Assistant to CEO / Office Manager

QUANTIFACTS, INC., Providence, RI

Executive Assistant to the President

EDUCATION

Theology & Counseling Courses, Northpoint Bible College, Haverhill, MA Certified Nursing Assistant Certificate, Community College of Rhode Island, Providence, RI TRAINING

Adobe Photoshop Training

Crisis Prevention Intervention Training

Canadian Royal Conservatory of Music (Vocal)

CPR Training

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