Customer Service Representative
Resume:
Melissa Hayes (**********@*****.***)
Contact me Via Indeed, email, or 239-***-****
Fort Myers, FL 33966
**********@*****.***
Professional Summary
Detail-oriented customer service representative with 15+ years of experience in management and logistics. Proven track record in training and developing teams, enhancing service quality, and implementing efficient procedures. Skilled in maintaining accurate operations and delivering exceptional customer experiences in various settings, including retail and hospitality, warehouse setting as well as expert in medical office procedures. Seeking to leverage extensive expertise to contribute to a dynamic customer service environment with the opportunity to advance into leadership/supervisory/managerial role considering my previous experience. With dedication and extensive knowledge in many different work areas, advancement is a very important personal goal Id like to continue to strive towards. Authorized to work in the US for any employer
Work Experience:
Customer Service Re:p:
711-Fort Myers, FL
January 2025 to June 2025
Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction. Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales. Provided product knowledge training to new hires as part of the process to ensure consistent service quality across the team. Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints.
Housekeeping:
OCEAN WALK RESORT-Daytona Beach, FL
January 2024 to October 2024
Housekeeping for upscale resort in Daytona Beach.
Trash, vacuuming, dusting, assisting guest for excellent customer relations. Customer Service.
Customer Service Representative:
B P GAS STATION-Daytona Beach, FL
April 2023 to December 2023
Attention to detail, accurate drawer 99% of the time, opening and closing procedures, health and safety requirements.
Manager:
Eastern Metal Supply-Fort Myers, FL
January 2009 to January 2014
Manager of shipping, receiving, quality, and service. Train the trainer for forklift and 2d Raymond. Wrote complete procedure manual for receiving department; published company wide, which consisted of many sister companies of Eastern Metal Supply throughout the United States.
Education:
Certified in Business Management
HCTC-Hannibal, MO
January 2000 to August 2001
Skills:
• Medical Office Experience
• Business Management
• Cleaning
• Forklift operator (5 years)
• Logistics
• Transcription
• Management
• Strategic Planning
• Customer service (10+ years)
• Time management
Publications:
Receiving department procedure manual
May 2010
Completely wrote entire procedure manual for the receiving department. It was reviewed accepted appreciated and published throughout all of Eastern metal supply.
Additional Information:
Logistics training and operations for EMS, Inc.
I was also a medical transcriptionist for 7 years and fully trained in medical office operations, medical terminology, and was promoted to assistant supervisor over transcription dept as well as quality assistant at Radiology Regional Center from 2005-2008.
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