Active Directory Support Specialist
Resume:
Adrian Torres 210-***-****
*********@*****.***
IT Professional
PROFESSIONAL PROFILE
Dedicated and accomplished IT Professional with over two decades of experience in managing complex MS Windows Active Directory networks and SQL database administration. Skilled in orchestrating tech teams, implementing strategic IT solutions, and adept in troubleshooting and operational enhancements. Proven leadership in guiding cross- functional teams and fostering collaborative work environments. Proficient in bilingual communication, adept at both English and Spanish, enhancing team versatility and client relations. Committed to driving technological advancements and organizational efficiency, with a strong focus on customer satisfaction and quality service delivery. Known for a proactive approach in adapting to evolving tech landscapes and delivering robust IT infrastructures. EDUCATION WORK EXPERIENCE
Palomar University
Camp Pendleton Mar 98-Jul 98
Aviation
Camp Pendleton Jan 96 -Jun 97
Noncommissioned Officer
Camp Pendleton Jul 99 - Aug 99
ITT Technical Institute
San Antonio Jul 06- Sept 10
Computer Support Specialist CaptureRx Feb 2015 - Current
• Resolved various user issues related to Windows systems, desktop hardware, and software, enhancing overall system efficiency.
• Managed hardware repairs, set up for special events, and new user account creation in Active Directory
• Conducted comprehensive training for non-technical staff on software, phones, and hardware; played a key role in troubleshooting and maintaining digital and mobile phone systems.
• Administered e-mail and internet systems, including account setup, training, and managing anti-spam and anti-virus servers.
• Oversaw backup operations and software and hardware updates, collaborating closely with the IT team on complex technical issues.
• Provided essential support in telecommunications, specializing in VOIP technology, equipment installation, and maintenance. Network Systems Analyst Knight Office Solutions Feb 2012 – Feb 2015
• Support Knight Office Solutions Helpdesk and Manage Services customer’s equipment issues.
• Manages the Pre-Install process to expedite equipment delivery and proper network configuration.
• Provide support to over 3000 customers over remote assistance or onsite support.
• Operate and perform system monitoring by using Auto Task and Enable web interfaces to assist in managing service clients and Internal Workforce in daily network issues.
• Administration of Active Directory, IIS, Exchange, SQL, Anti-Virus, Backups, Remote Desktop, Anti-Spam, Anti-Spyware, Anti-Adware, patches, fixes.
• Rebuild/upgrade/repair PC and Mac desktops.
San Antonio, Texas
Technical Skills
• Server 2012/2016/2019
• Windows 7/8/10/11
• TCP/IP, DNS, DHCP, DNS, SMTP,
POP, SSL, 802.11, OSPF, BGP, EIGRP
• Exchange Online
• Office 365
• Wireless
• Cisco VPNs
• FortiGate Firewall
• VMWare
• HyperV
• ConnectWise
• Durva
• CrowdStrike
Adrian Torres
Adriant76gmail.com
IT Professional
Additional Skills WORK EXPERIENCE
Applications Administrator Xerox May 2008 – Jan 2012
• Responsible for updating sales and customer records in various applications.
• Handled administration of sales customer relationship management databases.
• Created and maintained a Windows domain with over 10,000 territories.
• Developed training process for forecasting and deal management for new hires using CRM database.
• Worked with the Pre-Install Team, setting up a pre-stage configuration of Xerox and Sharp machines, configuring machines' IP addresses, and installing drivers.
•
Accounts Receivable Focus Direct May 2006 - Dec 2007
• Project Management: Experience
managing IT projects, including planning,
execution, monitoring, and closure.
• Cybersecurity Awareness:
Understanding cybersecurity principles,
threats, and best practices to safeguard
systems and data.
• Networking Skills: Advanced
understanding of network architecture,
including SD-WAN, VPNs, and network
security protocols.
• Responsible for all accounts Receivables operations within the company.
• Reconcile client aging reports every week for proper payment process.
• Complete Company Client’s invoices daily.
• Generate an AR Aging report to show accurate payments and entries.
• Create a master client account for billing.
• Monthly postage reconciliation.
REFERENCES
Upon Request
San Antonio, Texas
Accounts Payable Clerk Conagra Foods May 2002 – Apr 2004
• Responsible for researching and reconciling over five hundred invoices daily.
• Created an Accounts payable for customer service and vendor inquiries.
• Contributed to tax packages in the fiscal year close-out.
• Responsible for training new employees in storekeeping and research.
• Entered Holland and Montgomery plant invoices at an accurate and rapid pace.
•
Accounting Bookkeeper Marine Corps Camp Pendleton Aug 1997 -Aug 2000
• Supervised a team of seven accounting bookkeepers.
• Managed seven financial accounts for five concurrent fiscal years.
• Responsible for creating and performing daily, weekly, and monthly backup schedules.
• Analyzed and corrected financial reports, which were reported to higher headquarters.
• Updated each new version of ASKIT (in-house computer program)
• Trained all Accounting marines in Lotus123 and Excel Programs.
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