Customer Service Med Tech
Resume:
Erica Frost
Amarillo, TX *****
***********@*****.***
Tel: 806-***-**** 806-***-****
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multiple tasks and training in many fields. Motivated to learn, grow and excel in the company I am employed for. Devoted person, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Highly- motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cracker barrel
Waitress
2.13
june 2025-present
Med Tech Supervisor
Hudson House-Canyon, TX
May 2024 to Mar 2025
1. administer medication
2. on call 24/7
Waitress
Denny's Restaurant-Amarillo, TX
February 2024 to May 2024
Provide service to the public customers that come into Denny's Med Tech/Caregiver
Brookdale Senior Living-Amarillo, TX
March 2022 to December 2023
• Worked closely with clinical staff to support therapeutic and behavioral plans. • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair. • Contacted medical providers on behalf of clients to follow up on appointments. • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. s • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Monitored health and well-being of clients and reported significant health changes. • Assisted clients with maintaining good personal hygiene. • Monitored vital signs and medication use, documenting variances, and concerning responses. • Followed care plan and directions to administer medications. T Receptionist
Impressions Hair Salon & Spa-Amarillo, TX
January 2014 to December 2023
• Social Work • Greeted incoming visitors and customers professionally and provided friendly, • Mental Health
Counseling knowledgeable assistance • Meal Preparation • Kept reception area clean and neat to give visitors positive first impression • Case Management • Confirmed appointments, communicated with clients and updated client •
Personal assistant experience records • Bank Secrecy Act • Answered central telephone system and directed calls accordingly • 10 key typing • Resolved customer problems and complaints • Contraband Seizure • Responded to inquiries from callers seeking information • Crisis Management • Provided clerical support to company employees by copying, faxing and filing • Crime Prevention documents • Observation
• Answered phone promptly and directed incoming calls to correct offices • Armory and Key Control • Sorted, received and distributed mail correspondence between departments • Facility Security and personnel • Search and Seize Procedures • Scheduled and confirmed appointments and meetings for senior management • Security Procedures team. • File and Record Maintenance • Visitation Guidelines
Lead Medication Technician
Bristol Park Assisted Living-Amarillo, TX
December 2018 to December 2021
• Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels Formatting •
Reviewed patient progress to document effects of any prescribed medication • Assisted with feeding and monitored intake to help patients achieve nutritional objectives • Explained treatment procedures, medications and diets to inform patient and Save & Next patient's family of care and progress • Time Management • Interacted with patients and monitored vital signs during time of admission to • Clear Communication report details to registered nurse • Care Planning • Administered psychotropic medications and anxiety education to patients to • Physical Stamina provide mental health care. • Sound Judgment Officer
Texas Department Of Criminal Justice-Amarillo, TX
January 2010 to December 2013
Management • Displayed strong telephone etiquette, effectively handling difficult calls. • Restraint Techniques •
Responded quickly to dispatch and took appropriate action at crime and • Criminal Law disaster scenes.
• Inmate Rights •
Prioritized and organized tasks to efficiently accomplish service goals. • Occupational Hazards and • Understood and followed oral and written directions. Safety Precautions • Maintained open communication with team members and stakeholders, • Strategic Planning and resulting in successful project outcomes. Organization • Evaluated needs of departments and delegated tasks to optimize overall • Criminal Investigations production. • Safety • Evaluated complaints and emergency-request information to determine • Booking Procedures response requirements. • Trained in Defensive Tactics • Developed and implemented policies and procedures to ensure compliance • Excellent Problem
Solver with government regulations. • Ethical Standards of Conduct • Supervised subordinate staff in carrying out daily duties and activities. • Crisis Intervention Training • Responded to emergency situations by dispatching appropriate personnel to • Crisis Prevention Intervention address the incident.
(CPI) • Provided testimony in court when called to testify. • Inmate Behavior Modification Tactics Languages English - Fluent
Education
High School Diploma
Amarillo High School
January 2005
Skills
• Ability to Lift Clients
• Household Cleaning
• Critical Thinking
• Patient Ambulation
• Personal Hygiene Assistance
• Progress
Tracking
• Decision Making
• Bedside Care
• Attentive to People
• Personal Service
• Relationship Building
• Supportive
Personality
• Caring Companionship
• Infection Prevention and Control
• Meal Planning
• Emergency Response
• Medication
Administration
• Schedule Maintenance
• Walker and Cane Instruction
• MEDITECH Software
• Personal Oxygen Delivery
• Injury Prevention
• Documentation and Recordkeeping
• Grocery Shopping
• Remote Video Conferencing
• Laptop and
Tablet Operation
• Accurate in Following Orders
• Spreadsheet Tracking
• Family Member Training
• Vitals Monitoring and
• Mobility Assistance
• Word Processing
• Communication Assistance
• Wound Care
• Independent Thinking
o Vital signs
o Clerical experience
o Typing
o Front desk
o Customer service
o Conflict management
o Microsoft Publisher
o Personal assistant
experience
o Supervising experience
o Heavy lifting
o Hospitality
o QuickBooks
o Accounting software
o Driving
o Microsoft Outlook
o Microsoft Excel
o Microsoft Powerpoint
o Childcare
o Microsoft Word
o Microsoft Office
o EMR systems
o Customer relationship
management
o Relationship management
o Sales
o Google Docs
o Medical terminology
o Care plans
o Management
o Ability to collaborate and
communicate with a wide range of
medical clinicians across multiple
disciplines (e.g. medical doctors,
nurse practitioners, physician
assistants, psychologists,
psychiatrists, social workers,
clinical pharmacists, and nursing
staff) to accomplish team goal
setting to ensure medical care to
patients is met.
o Ability to independently set
priorities and organize work to
meet deadlines, ensuring
compliance with established
processes, policies, and
regulations.
o Ability to communicate tactfully
and effectively, electronically, by
phone, in person, and in writing,
with internal and external
customers. This may include
preparing reports in various
formats and presenting data to
Certifications and Licenses
CPR Certification
Driver's License
BLS Certification
Contact this candidate