Business Development Call Center

Jill Williams

Customer Success Manager

Contact:

**** *. **** **, **** Beach, CA 90804 562-***-**** jnkwflex@gmail.com Professional Summary

A seasoned customer-facing professional with over 10+ years of expertise in enterprise sales, business development, and customer experience applications. Proven track record of securing high-value contracts, driving revenue growth, and delivering exceptional customer experiences across enterprise, education, healthcare, and public sector clients. Professional Experience

Physical Security & Safety Consultant

911 Campus Notify Inc.

Feb 2023 – Present

• Consults on physical security and campus safety strategies for private and public sector clients.

• Ensure customer project SOW are delivered as promised

• Leads client engagement eTorts, ensuring alignment with organizational safety protocols and compliance.

• Develops actionable plans that enhance campus safety measures and customer satisfaction.

• Provides physical security assessments and training for midmarket to enterprise clients

Sales Leader/Business Advocate

Telanet Unified Communications

Mar 2020 – Jan 2023

• Spearheaded enterprise sales eTorts, increasing client base through tailored presentations and strategic partnerships.

• Streamlined business development processes to improve lead-to-close conversion rates.

• Delivered personalized customer support, ensuring high retention and satisfaction rates.

• Developed a new education vertical and generated 1.5 million the first year. Co-Founder, Enterprise/State & Local Government Sales Leader Intelli-Flex Communications Inc.

Nov 1992 – Mar 2020

• Maintained customer relationship throughout the entire sales/project/ renewal process

• Secured and managed major city government contracts, generating over $3 million in annual revenue.

• Collaborated with the client to ensure execution of project scope

• Expanded educational client acquisitions, contributing $2 million annually to company sales.

• Designed and implemented sales strategies that increased market share in enterprise and public sectors.

• Fostered long-term client relationships, ensuring ongoing contract renewals and cross-sector growth.

• Supervised cross-functional teams and call center. This included database administration, project management, and customer onboarding. Education

California State University of Long Beach

Bachelor of Arts – Consumer ATairs, Marketing Minor, Class of ’83 Core Competencies

• Genesys contact center

• Strategic Business Development

• Microsoft OTice savvy

• Enterprise & Government Sales Leadership

• Project Management

• Customer Success Advocacy

• CRM Proficiency: Salesforce, ConnectWise, Soho

• WVPP training

• Risk assessments

Leadership & ALiliations

• Provisors Newport Center 2 Networking Group

• Black Provisors Professionals

• Alliance of Channel Women

• Healthcare Executives Network

• National Association of Safety Professionals

• School, Campus & Facility Safety & Security user group

• Telecoms Professional

• Call Center Experts group

• Cal State University Alumni

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