Customer Service Experience

CODY IPPOLITO

PROFESSIONAL SUMMARY

Caring and friendly customer service professional with experience in customer retail and medical billing and coding excited about the prospect of working of working with a company to improve customer experience and increase retention through quick resolution of customer concerns WORK HISTORY

Wait Staff Member, 09/2019 - Current

Coal House Pizza and Bistro, Point Pleasant/Wall

• Promptly handled tables accordingly being very attentive

• Maintained knowledge of customer interaction and needs

• Maintained orders and brought them to tables in timely manner

• Increased customer satisfaction by having good relationships with customers

• Greeted everyone and efficiently and helped prepare food when necessary

• Bussed and reset tables to keep dining room and work areas clean.

• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift. Call Center Representative, 01/2023 - 11/2023

Hand And Stone, Spring Lake, NJ

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Member Services, 05/2023 - 08/2023

Horizon Blue Cross Blue Shield, Remote

• Company Overview: Remote, Member Services

• Assisting with members needs providing great customer service attending to all inquiries including insurance claims and navigating systems

• Worked on multiple screens in a high call volume received great feedback

• Oversee customer financial accounts and process adjustments Point Pleasant, NJ 08742

848-***-****

**************@*****.***

SKILLS

• Microsoft Excel

• Problem Solving

• Communication skills

• Customer service skills

• Computer proficiency

• Leadership experience

• Customer service

• Time management

• Computer skills

• Make recommendations on

customers needs based on

there needs and preferences

• Follow communication

guidelines and procedures

• Maintain Accounts and record

of Information

• Remote, Member Services

• Exceeded quantitative metrics

on customer satisfaction,

customer retention and

inquiry volume

• Grew existing clientele

making everyone feel

welcomed and taken care of

• Actively maintained and

updated customer account

and charges

• Quickly responded too

incoming calls promptly

answering all questions

• Greeted incoming visitors and

customers professionally and

provided friendly,

knowledgeable assistance.

• Managed communication

channels for better

collaboration, resulting in a

more cohesive team

environment.

• Completed clerical tasks such

as filing, copying, and

distributing mail.

Front Desk and Assistant, 01/2017 - 01/2018

Color Bar, Spring Lake, NJ

• Scheduling Appointments in a professional way and keeping good relationships with clients

• Knowledge of customers needs and recommendation of product

• Responsible for keeping salon clean and organized

• Assisted in salon tasks as hair, coloring and shampoo

• Adhering to hygiene rules and sanitizing equipment EDUCATION

• Billing and Coding School - Toms River, NJ

• Cosmetology - 01/2019

• Capri - Brick, NJ

• Some College – Ocean County College

• High School - 01/2016

Brick Memorial - Brick, NJ

AWARDS

• Worked on special projects

• Saved company money

• Contributed to good customer

service

• Came up with new ideas to

improve things

VOLUNTEER EXPERIENCE

• Church

• 55 plus community

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