Administrative Assistant Customer Service

Tonja Toney

Montgomery, AL *****

*********@*****.*** ************@*****.*** 334-***-****

Professional Summary

Detail-oriented and highly organized Administrative Assistant with a strong background in office management, healthcare administration, and customer service. Skilled in managing front-office operations, scheduling, billing, document management, and EMR systems. Proven ability to lead teams, assist in training and hiring, and support daily operations in fast-paced environments. Seeking to contribute administrative expertise and leadership to a dynamic organization.

Work Experience

● Office Administrator / Manager

Alabama Family Chiropractic Clinic – Montgomery, AL January 2019 – December 2024

● - Opened and prepared the office daily for patient care.

● - Scheduled appointments, verified insurance, and maintained electronic medical records.

● - Managed ICD-10 billing and ensured co-pay collection.

● - Ordered office supplies and ran clinic errands.

● - Supported hiring processes, job postings, and employee onboarding.

● - Assisted with training, timekeeping, and payroll.

● - Performed general administrative duties: filing, data entry, HR support, and legal correspondence.

● Administrative Assistant

2nd Chance Auto Sales – Montgomery, AL January 2017 – December 2019

● - Welcomed customers, opened the office, and supported daily operations.

● - Scheduled service appointments and supported sales representatives.

● - Processed invoices and bills for customers and services.

● - Prepared and filed title documents and dealer applications.

● Administrative Assistant

Collin Credit Repair – Montgomery, AL January 2009 – December 2017

● - Managed multi-line phones and scheduled weekly appointments.

● - Followed up on credit repair leads and maintained client records.

● - Faxed, filed, and organized documentation.

● - Performed office errands and closing tasks.

● Customer Service Representative (CSR)

ASK Telemarketing – Montgomery, AL March 2015 – May 2016

● - Placed outbound calls to promote services and address customer inquiries.

● - Provided information, resolved issues, and followed scripts professionally.

● - Maintained accurate call records and feedback logs.

● - Utilized persuasive sales techniques and active listening. Education

● - Master’s Degree in Public Administration, Columbia Southern University – Orange Beach, AL

● - Bachelor of Science in Health Care Administration, Columbia Southern University – Orange Beach, AL

● - Associate of Science in Health Information Science, Columbia Southern University – Orange Beach, AL

● Member of National Society of Leadership Society and The Honor Society Skills

● - Microsoft Office & Google Suite

● - Medical Billing & Coding (ICD-10, CPT)

● - EMR/EHR Systems

● - Scheduling & Office Management

● - Customer Service & Call Handling

● - Leadership & Staff Training

● - Problem Solving & Communication

● - Document Filing & Records Management

● - Interviewing & Onboarding

● - Purchasing & Inventory

● - Healthcare Administration

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