Transportation Coordinator Customer Service
Resume:
PATRICIA WILLIAMS
Newark, NJ *****
*******************@*******.***
Professional Summary
I am applying for the Dispatcher/Transportation Coordinator position with your firm. As you can see in my resume, I have many years of transportation experience. As well as supervisor experience working with various drivers, walkers, bikers within the transportation field. As a Dispatcher/Supervisor I had been assigned at any given time either just drivers or multiple groups to dispatch throughout the city and beyond. I had to address all barriers (on time, lateness, accidents (if any), traffic patterns, weather, parking issues which had to be documented in the system. My goal was to make sure the pickup and delivery of said package went as smoothly as possible. I know my resume does not reflect my dispatching abilities, but I have been in the transportation field for over 25 years. I would like to continue with something I know and I'm very good at.
During my employment history I have worked with many diverse types of people with varying personalities, needs, and backgrounds. This helped me gain valuable communication, interpersonal, assessment and organization skills. The key strengths that I have gained during my employment history is an excellent attention to detail, being a team player as well as being able to interact with people on all levels. I feel that I would excel in this position due to my ability to multitask, work independently or on a team and the ability to complete all assigned tasks in a timely manner. I do have the passion and the drive for the profession. I know how to work on all the dispatch software out there, OMD. Nextgen, Datatrac, Medioport and any other ones that are windows base applications. II have been dispatching couriers, independent contractors, and technicians. I look forward to hearing from you so that we can set up an interview. Thank You
Work Experience
Transportation Coordinator
Axelhire/Jitsu Logistics-Newark, NJ
August 2021 to January 2025
I instruct and inform new drivers on how to use the drivers app. I also monitor the routes that the drivers are on, making sure their deliveries are ALL on time and going as smoothly as possible. Keeping track of weather reports, construction zones, detours. So, if and when a driver calls in for assistance, we have information ready. I have on several occasions had the opportunity to create routes for the drivers. Iam also contacting customers periodically keeping them informed of where their delivery is at that point in time. At the end of my shift all this information is inputted into the system and a report has been compiled at the end of shift.
Service Dispatcher/Customer Service
Leh Staffing-Bayonne, NJ
October 2019 to September 2020
Received service calls throughout the hospital and dispatched it to the correct housekeeping staff member. I also received calls to transport patients throughout the hospital which I also dispatched. Also made sure the doctors scrub machine was full of the correct sizes of scrubs. Dispatcher/Customer Service
Select Express & Logistics-New York, NY
May 2017 to April 2018
Directing independent contractors throughout New York City. Making sure that deliveries are ready for pick up at all locations. Updating drivers of any changes made to their pick-ups. I also advise them of road closures, construction zones, accidents on the roadway and any alternative route that is needed. I made sure all the pickups went smoothly, and all items were on board. Kept track of my drivers' hours. I was also rerouted drivers when needed
Ambulette Driver
Coast 2 Coast Transportation-Bronx, NY
June 2015 to January 2017
Maintained a safe and clean vehicle to transport clients in. Transported people with physical emotional or developmental disabilities. Ensured passengers were securely locked or strapped into the vehicle. Maintained an accurate record of my daily run. Used proper equipment to get the passengers safely on and off the road. Recorded all trips in the company site Ambulette Driver/Bus Driver
Countywide Transportation-Yonkers, NY
October 2013 to June 2014
Maintained a safe and clean vehicle to transport clients in. Transported people with physical emotional or developmental disabilities. Ensured passengers were securely locked or strapped into the vehicle. Maintained an accurate record of my daily run. Used proper equipment to get the passengers safely on and off the vehicle
Ambulette Driver
Transcare Paratransit-Brooklyn, NY
July 2013 to October 2013
Maintained a safe and clean vehicle to transport clients in. Transported people with physical emotional or developmental disabilities. Ensured all passengers were strapped in and secured before moving vehicle. Maintained and recorded all cash receipts. Prepared and submitted reports that may include the number of passengers or trips, hours worked, mileage and fuel consumption, and or fares received. Used proper equipment to get the passengers safely on and off the vehicle. Seasonal City Park Worker
City Of New York Parks & Recreation-Queens, NY
April 2012 to May 2013
I maintained a safe and clean environment for all the park patrons. I was part of the cutting crew, where we went around the park and cut grass, raked leaves and cut hanging branches. I was also part of the sanitation crew where we went around the park and picked garbage from all areas of the park and picked up all kind of debris from around the park. I also cleaned and sanitized all comfort stations throughout the park.
I maintained a safe and clean enviroment for all the park patrons. I was part of the cutting crew, where we went around the park and cut grass, raked leaves and cut hanging branches. I was also part of the sanitation crew where we went around the park and picked garbage from all areas of the park and picked up all kind of debris from around the park. I also cleaned and sanitized all comfort stations throughout the park.
Shipping and Receiving Clerk/Customer Service/Dispatcher Nafissah Art Collectibles-North Bergen, NJ
March 2008 to December 2011
Prepared artwork for customers as far as assembling the artwork and prepared for shipment. took customers' orders via the internet, phone, and email. Also dealt with vendors when need be. Service Dispatcher
Document Solutions-Kenilworth, NJ
October 2005 to January 2008
Dispatched service technicians throughout New Jersey and New york to service or replace office equipment. Also organized the technicians to assemble office equipment for customers. I made arrangements with customers for delivery of said equipment. Also dealt with the vendors when need be. Dispatcher/Customer Service
UPS-Supply Chain Solutions-Lyndhurst, NJ
December 2003 to September 2005
Dispatched drivers throughout the northeast region to pick up and deliver computer parts to service technicians for General Electric, NEC, Cisco, IBM, just to name a few. Education
GED
Cassadaga Job Corp - Cassadaga, NY
October 1983 to March 1984
Skills
• Microsoft Outlook
• Leadership
• Logistics
• Customer service
• Microsoft Office
• Warehouse experience
• Communication skills
• Microsoft Excel
• Microsoft Word
• Supervising experience
Certifications and Licenses
Driver's License
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