Home Health Customer Service

Janice Jacobs, CMA

*** ***** ****** ***. ********, New York 13206

315-***-****/****************@*****.***

SUMMARY:

Hard working and reliable worker with experience in customer service and healthcare. Able to communicate with peers,

clients and customers while keeping an open mind. Willing to learn new tasks and continue to perform at a high leve

Jedicated to serving others as a Certified Home Health Aide

SKILLS/STRENGTHS: Knowledge of product

Promote sale

Listening

Work well under stress

Good time management

Good communication skills

WORK EXPERIENCE:

Home Health Aid

• Follow clients care plans, PM care

• Laundry (depending on shift)

• Serve and clean up kitchen after dinner

• Pass out medicine if on the med cart

Interim Health Care

PCA

• Followed clients care plan

• Assisted a client with bathing and feeding

• Prepared meals and light housekeeping

Sutherland Global Services

Consultant

Sold DIRECTV, U-Verse and AT&T Wireless products and services

• Assisted with billing questions and concerns

• Handled payments for services via telephone

Sutherland Global Services

Consultant

• Sold Microsoft products and services, laptops, devices, and games

• Supported customers with placing and tracking orders

TRAINING & EDUCATION:

Bryant & Stratton College

Associate of Applied Science: Medical Assisting

Loretto

Preceptor Program

Internship

Crouse Cardiology

Loretto

Home Health Aid Certification Syracuse, New York

10/18-present

Syracuse, New York

4/17-11/18

Syracuse, New York

10/14-09/2016

Syracuse, New York

09/16-01/17

Syracuse, New York

Graduated August 2024

Syracuse, New York

6/3/2024-6/14/2024

5/27/2024-08/1/2024

Syracuse, New York

1/19

SUNY EOC Syracuse, New York

Health Train Circles Program 05/30/2017-06/09/2017

• Personal Leadership and Professionalism Training: F.Firari curriculum

Healthcare Industry orientation, Job Readiness, Team Building, Leadership Skills, and Financial Literacy

Stafkings

PCA training and Certificate

PCA certificate completed

Liverpool, New York

Contact this candidate