Patient Care Dietary Aide

-Lailana Robinson-

Cell# 909-***-****

Email: *******************@*****.***

Objective:

To work in a competitive and growing company, where I can succeed in my field and grow with the people surrounding me. My experience in management, clerical support, financial counseling, care provider and other multitasking abilities would make me a perfect candidate for your establishment.

Professional Experience:

2023 Caregiver/Dietary Aide

• Provided Client/Patient care and assistance as needed for each individual

• Helped organize and complete dietary menu and fulfill requested meal plans for residents and clients

• Research- researched new programs, and made sure was accurate on each clients needs with care and meal intake

• Knowledge of programs,equipment, stock and clean-up for quality and prep for next staffs arrival

• trained new employees on how to perform and complete all duties required with quality and in a timely manner.

• Completed reports, cleaned and set up to prepare incoming staff for their shift 2022 Hampton Bays USD

• TA- taught and assisted students with developmental disabilities

• Helped organize and complete local charity and community projects with students for outreach programs and child development

• Research- researched new programs, work ethics, educational skills and knowledge of development for individual disabilities and progression

• Knowledge of programs,equipment, stock and clean-up for quality and prep for next staffs arrival

2017-2022 Nordstrom DC/Target DC San Bernardino, CA Clerical/Administration

• Receiving- intake of incoming merchandise, verification of product, count and inventory control. Repackaging and labeling of all incoming products. Trained new incoming employees in this department.

• Picking- physical search and gathering of all types of incoming orders needed to send out to shipping. Trained new employees in this department.

• Packing –Pulled order(s) from system and properly packed, processed and shipped orders. Trained new incoming employees in this department.

• Research- Performed quality control on all outbound orders, Verified and looked up of incorrectly tagged and picked items, manually shipped out missing items from processed orders, communication with other departments and staff to properly complete, process and send out packages. Troubleshooting and documentation of discrepancies. Trained in this department.

• Knowledge of programs,equipment, stock and clean-up for quality and prep for next staffs arrival

• Forklift Driver

2017-2021 @Work Personnel San Bernardino County, CA Clerical/Administration

• Use of a variety of programs and applications such as: Power point, outlook e books, account manager, ect………

• Worked with clients to maintain a customer retail business and meet the new demands of daily new retail needs and styles to keep business profiting continuously

• Accounts Receivable –statement(s) and invoice(s) preparation

• Promotions and new product displays and arrangements 2009-2017 Self Employed Redlands, CA

Sales

• Operated and maintained Family business

• Inventory control and product reports based on customer reviews and demand

• Payment processing and collection, bookkeeping and daily deposits

• Trained new employees on different levels and kept up on new products, procedures and programs

• Knowledge and efficiency of a wide variety of programs and applications such as: Power point, outlook e-books, account manager, ect………

• Worked with clients to maintain a customer retail business and meet the new demands of daily new retail needs and styles to keep business profiting continuously

2005-2011 Loma Linda University Med Center San Bernardino, CA Insurance Verification Analyst

• Obtained information needed from various medical insurances for billing, patient record updates and completion of medical records.

• Knowledge and efficiency of a wide variety of programs and applications such as: Passport, IDX, App Bar, Reflections (Chaise), OnTrac, DKD, Outlook, MC Grids, Pricing Grids, and various Insurance websites, ect………

• Worked with patients, and made arrangements to suit their needs.

• Obtained auth and tracking info from both insurances and medical groups to complete a pts file/chart for service date approval.

• Used Medi-cal and Medicare websites to complete eligibility for patients • Financial counselor responsibilities: collected patient liabilities due at time of service

• Verified patient insurance eligibility and offered financial assistance resources 2007-2012 Continental Realty Fontana, CA

Real Estate Assistant

• Gained knowledge of real estate business and assisted in loan processing, loan modifications, short sales and new home purchases.

• Front desk secretary and scheduler for all agents.

• Processed and completed new applications for possible loans.

• Ran credit reports, called and negotiated with lenders, collected all needed documents and payments required, searched properties and conducted walk through with potential buyers

• Controlled all accounts payable for other businesses run by brokers such as retail and used car sales….

2005-2006 CareMark Corporation Redlands, CA

Insurance Verification Analyst

• Obtained information needed from various medical insurances for billing, patient record updates and completion of medical records.

• Knowledge of a wide variety of billing systems such as: Veterans Affair, FACS, Medicare, Meditech, Blue Cross, etc.

• Knowledge and understanding of 3rd party connections between various hospitals 2004-2005 Quadramed Corporation

San Marcos, CA Insurance Verification Analyst

• Obtained information needed from various medical insurances for billing, pt record updates and completion of medical records.

• Knowledge of a wide variety of billing systems such as: Veterans Affair, FACS, Medicare, Meditech, Blue Cross, etc.

• Efficiency in Microsoft office suite (Word, Excel, Access, Outlook, etc.) rd • Knowledge and understanding of 3 party connections between various hospitals

• Strong understanding of HIPAA compliance.

2000-2004 Kmart/Target Highland, CA

Lead Sales Representative/ Operator

• Assisted in various departments such as Layaway, customer service, cashier, etc. • Open and closing duties, Organized sales floor.

• Handled all communication via phone, AP system, two-way, and one on one team support.

• Organized daily scheduling and clerical duties.

• Implemented training for new recruits, cashiers, fitting room attendants, and sales floor representatives.

Education:

• Escondido High School, Escondido, CA 1992-1996

High School Diploma 3.4 GPA

• Maric College, Vista, CA 2000 Patient Care Services: received units towards completing front and back office medical degree/license

• Asian American Resource Center, San Bernardino, CA 2002 Completed Child Care Licensing courses and CPR certifications

• Course Completion: Medical Billing, Medical terminology Experience and Skills:

o Microsoft Office, Power Point, Outlook, E-books

o Billing and Collections Management

o Inventory and QuickBooks applications

o Excellence in Communication

o Team Management

o Employee of the Month

o Staff training and development

o Data Entry

o Accounts Receivable

o Multiple Phone Systems

Contact this candidate