Customer Service Data Entry

Lori Wade

**** ******** *****

Chesapeake, VA ***20

Phone: 757-***-****

Email: ******@****.***

Career Summary

Established an extensive accounting, office and HR background with diverse experience in Job Costing, Inventory Control and Vendor/Customer Management. Adept at contract management, customer relations and problem resolution as well as mentoring others in handling situations. Administration of company policy and procedures, onboarding, training and outsourcing. B2B relationships and communications for marketing and event coordination.

Skills Summary

Detailed Job Costing Inventory Management

Contract Administration HR and Benefit Administration Full Charge Accting for Seven Companies. QuickBooks and ADP Software Event Management Microsoft Office

Union Grievances and OT Equitability Employee Training and Evaluation Customer service including Business relations

Experience

United States Postal Service. December 16, 2016 to Current

• Started as a seasonal CCA Then became a full time CCA and regular mail carrier In Virginia Beach at the Acredale and Virginia Beach Main Stations

• Promoted to 204B (Acting Supervisor) then promoted to Full Supervisor Customer Service at the Virginia Beach Main station responsible for approximately 65 carriers, and 12 clerks with the station having 48 routes

• Promoted to Manager of the Princess Anne station containing 25 city routes and 24 rural routes utilizing 60 carriers, 15 clerks and 3 Supervisors before returning to Virginia Beach Main as Manager. Basnight Land & Lawn, Inc. January 1997 to June 2016

• Office and accounting functions for up to 7 companies with an administrative staff of up to 10. Including benefits, payroll and HR functions A/P, A/R, job costing and financial reports.

• Assist with contract administration as needed in grounds maintenance division as well as handling annuals, mulching and up sales scheduling and material purchasing. Irrigation division admin and snow removal contracts maintained from contract submittal to billing.

• Maintain schedule for Owner as well as prepare needed documents for meetings. Assisted with client customer service in meetings with Owner and maintained proper notes. Follow up with clients as needed WALMART #5253 Grassfield Pkwy August 2009 – February 2013P

• Assistant Manager for Seasonal/Hard Goods area responsible for maintaining personnel, inventory, merchandising for all areas of store. Assisted other stores when requested or as needed with special projects.

Wilco Hess LLC June 2008 - September 2009

Assistant Manager

• Ordering of store products, closing of store (regular shifts); Opening of store including verifying shifts, banking and cash management. Employee hiring, documentation and termination; Store closed for Education

• Great Bridge High School

Graduated with Honors. Studied Data Processing and Business

• Tidewater Community College

Studied Accounting and Business Management

Contact this candidate