Customer Service Administrative Assistant

Chelsea I. Simpson

**** * *** **. ***. ***

Seneca, SC 29678

Home: 864-***-**** Mobile: 864-***-****

OBJECTIVE To secure an entry-level position in a company that will allow for the utilization of my professional skills and educational knowledge.

EDUCATION Rider College, Lawrenceville, NJ 1992

B.S. in Business Administration

Major: Computer Science

Northwood Institute, Midland, MI 1987 - 1988

Note: Financed 75% of education through college work study and summer employment.

EXPERIENCE

09/17 – 03/24 YLI – Clemson University Center for Behavior Analysis, Clemson, SC

Administrative Assistant. Provided first line customer service for telephone and confidential administrative support for the CBA director. Maintained registration database, course rosters, grades, transcripts, certificates and cumis for the online credentialing courses. Worked to multi-task and independently with little supervision. Submits orders and provides VISA documentation, handled and processed vouchers for payment, handled/processed travel, processed queries using PeopleSoft and provided overviews of budget standing and when amendments need to be made. Forwarded all paid invoices/vouchers for data entry into our main accounting program. Generated invoices for services rendered. Receipted payments for credentialing courses, within Marketplace. Provided administrative support for Chafee Independent Living. Worked with agencies to register participants, provided customer service, worked with the director to have forms and lists ready for each program. Provided administrative and customer service for CJ Spiller Camp. Registers participants, balances camps upon completion, having forms and lists completed for the program. Reconciled P-card truncations to match receipts to P-card statement(s), entered correct department, project grant, and expenditure accounts codes for each transaction. Reviewed/Approved telecommunications file showing departmental charges.

04/16 – 09/17 YLI – Clemson University, Pickens, SC

Administrative Assistant. Managed summer and specialty camps (C-CATS, Elderhostel, DSN) registrations for 5 different camps located throughout South Carolina (approx. 2500+ campers.) Processed and assisted with on-campus program registrations. Enter all camper information in a database. Corresponded with participants and their parents to ensure all forms are completed and processed in a timely manner. Tracked and receipted all monies made for deposits and payments in time allotted. Confirmed with the camps to let them know how many campers to expect for each of the weeks as registrations come in and are paid for. Arranged for the camper list and registration information to be at each of the camps before check-in on Sundays. Coordinated numbers with other departments as necessary i.e. housing, dining facilities, off-site locations for field trips. Reviewed camper attendance verses payments to balance. Answered the main telephone: served as receptionist to assist callers; screened and routed telephone calls to the appropriate staff as indicated. Typed correspondence, reports, program materials, from handwritten drafts, utilizing work processing and/or other software as required to compile, type, revise, combine, edit, print and store correspondence, reports and other documentation. Prepared materials required for meetings/workshops or training related materials as related to specific programs. Scheduled groups as they call or email for the different programs (C-CATS, DSN etc.). Produced the contract, mailed the packet of information and sent correspondence. Receipted deposits and ran credit card payments. Invoiced each of the groups that were scheduled after the contract has been completed. Followed-up on the past due invoices. Coordinated transportation needs between program staff and transportation services. Followed-up at programs end with invoicing to ensure payments are completed. Created C-Cats, Summer Camp, Road Scholars, etc. certificates - personalizing for each participant. Maintained vehicle reports and logs, etc. Performed other duties as required by the supervisor. Attended meetings as required.

11/12 – 4/16 Camp Ghigau/YLI - Clemson University, Tamassee, SC

Human Services Professional/Direct Care Staff. Processed/received new admission(s), partook in admission interviews, completes paperwork and introduces admission(s) to Director, HSP, and staff and integrates admission(s) into the community. Assisted Records Clerk ensuring that all charts are kept up to date and ready for audit. Managed a caseload of up to fourteen individuals by doing individual, group and/or family counseling, weekly notes, care plans and reviews. Coordinated services with Probation Officers and Caseworkers as needed. Supervised sight/sound on at-risk juvenile residents (girls) between the ages of 11-19 to ensure their safety and their involvement in treatment. Oriented new residents to unit, program and milieu. Maintained communication with residents, family members and referral sources in resident’s interest. Co-facilitated therapeutic group activities for residents. Accompanied and transported residents as assigned. Maintained residents, program, department and related documentation. Carried out general nursing assistance, appropriate to resident, as assigned and supervised by nursing employee in charge. Maintained a safe, orderly and therapeutic physical environment for residents. Assisted residents in carrying out activities of daily living. Carried out clerical and administrative assignment to support resident care and departmental and organizational operations. Performed related duties as required.

09/09 – 10/12 Camp Ghigau -Woodridge Behavioral Ctr., Tamassee, SC

Human Services Professional. Processed/received new admission(s), partook in admission interviews, completed paperwork and introduced admission(s) to Director, HSP, and staff and integrates admission(s) into the community. Assisted Records Clerk ensuring that all charts are kept up to date and ready for audit. Managed a caseload of up to fourteen individuals by doing individual, group and/or family counseling, weekly notes, care plans and reviews. Coordinated services with Probation Officers and Caseworkers as needed. Performs related duties as required.

REFERENCES Available Upon Request

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