Customer Service Relations

Aaron Woodrow

People Facing Hospitality Expert

Nashville, TN 615-***-**** ***************@*****.***

Professional Summary: Dynamic hospitality professional with over 15 years of experience in customer relations, customer service, product sales, and event work. Highly skilled in communication with clients, collaboration, and teamwork. Proficient in adaptability and working with a diverse group of individuals of different backgrounds as a team. Leading sales associate in fast paced working environments. Involvement with leadership roles provided experience in staff training, leading team meetings, accounting of money records, maintaining sales and labor logs, guest services and safety.

Skills: Cross-Functional Team Leadership Customer Relations Problem Solving File Management Proficient in Spanish Microsoft Suite Adobe Suite Adaptive Learner Project Management Customer Service Product Sales Communication Teamwork

Hardworking

EDUCATION

Nashville State Community College

Nashville, TN

Graduated: January 2021

A.A.S Mass Communications with a concentration in Photography

•Advanced Photography and Digital Imaging Courses

• Advanced Lighting Courses

• Photo and Video Editing Courses

• Internship with PPA President, Barbara Potter

WORK EXPERIENCE

The Pub Nashville

Manager Assistant

Nashville, TN // January 2022 - Present

• Staff Liaison between floor staff and higher management. Convey new policies, inform staff about new products, lead team meetings before the start of shift.

• On-site Accountant of Money Records.

• Maintained Sales Information & Labor Logs.

•Helped with Guest Services & Safety.

•Top trainer of newly hired floor staff.

Bartender

• Rapid Customer Service.

• In-depth knowledge of products to ensure best experience for guests.

LetsBoothIt

Photo Booth Operator

Nashville, TN // October 2021 - April 2024

• Set up photo booth equipment for on-site events.

• Communicate and coordinate with Event Planners, learn the itinerary and the layout of the event.

•Familiarize yourself with multiple types of equipment, e.g., printers, backdrops, light stands, apple products, Microsoft products, lighting equipment.

Holiday Inn West End

Server/Bartender

Nashville, TN // December 2018 - January 2022

• Helped tourists navigate the city while providing service.

• Work alongside multiple different departments of the hotel.

Xanterra

Server

Yellowstone National Park, WY // May 2018 - October 2018

•Served tables at Grant Village Lodge in one of the most gorgeous places on Earth, Yellowstone National Park.

•Work alongside people from multiple different countries and backgrounds.

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