Customer Service Representative

Phone: 365-***-****

***********.*****.**@*****.***

Summary:

Engaging Customer Service Representative with 5 years of experience in demanding environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes

Experience:

Pre-production / Customer care – Mississauga, ON

2023 May - Present

• Order Management: Handled cancellations and modifications of orders, ensuring

accurate processing and timely returns.

• Documentation: Accurately input and manage digital and faxed documents in the

DVI system.

• Customer Interactions: Prepare orders for customer pickup and process customer

returns efficiently.

Customer Service Associate at CTDI - Oakville, ON

Jun 2022 - Sep 2022

• Inspected 250+ telecommunication devices per day and prepared them for shipping

• Worked with Kitting production team to maximize productivity and improve accuracy

• Supported the receiving process by inspecting incoming orders and confirm receipt

Quality Inspector at SBE Canada – Mississauga, ON

Feb 2022 - April 2022

• Specialized in Smartphone quality inspection protocol and procedures

• Applied best practice SOP to ensure proper testing of incoming Smartphones units

• Reported and damages to head of purchasing and processed warrantee claims

Education

o Sheridan College Diploma -Computer Systems & Software Engineering Oct 2022

Reference available upon request

Contact this candidate