Administrative Assistant Customer Service

Peggie Hearne

214-***-**** ******.******@*****.***

Professional Background

** ***** ************ ** ********** medical claims and property management, office operations, and team support. Proven expertise in customer service, compliance, and administrative coordination.

Skills:

Proficient in records management tenant and vendor relations, administrative support, process improvement, team collaboration, and training.

Technical:

Proficiency in Microsoft Office Suite, Yardi, Building Engineers, PM Portal, Delphi, ADP, Power Point and Adobe Acrobat.

Work Experience:

NexVest Realty Advisors LLC:

Receptionist-Property Administrative Assistant

Answer, direct, and manage incoming calls: coordinate sorting and processing and outgoing mail, greet visitors, screen and direct calls, relay messages.

Ability to work independently and collaboratively.

Provide, receive and distribute documents as appropriate

Effective operations of administration

Provide, receive, and distribute documents as appropriate.

Communicate with other staff to relay concerns and observations involving issues

Managed property documents including, leasing information, and invoicing payables.

Maintained databases for tenants, vendors, and employee contacts.

Ensured compliance by uploading insurance documents to Nexus and Work speed.

Prepared vendor contract files and processed tenants rent payments.

Coordinated meetings, events, and updated emergency contact records

Jones Lang LaSalle (JLL):

Receptionist-Property Administrative Assistant

Answer, direct, and manage incoming calls: coordinate sorting and processing and outgoing mail, greet visitors, screen and direct calls, relay messages.

Provide Clerical support to various department as needed.

Assisted with invoice payables and vendor coordination.

Ability to maintain confidentiality of information, multi-tasks coordinate projects and record/transcribe general and specific.

Ability to work independently and collaboratively.

Delivered prompt, courteous service to tenants and contractors.

Tracked delinquency letters not received within 10 days and reports information to the manager to discuss the next steps.

Supported onboarding and administrative needs for manager's and engineers.

Ensured accurate filing of lease file's, reports and insurance documents.

Communicate with other staff to relay concerns and observations involving issues.

Tracked tenants and vendors lease files and certificate of insurance on Excel Spreadsheet.

Scheduled and organized meetings, events, and travel.

Managed tenant billing and manual adjustments.

Entered tenant's, visitors and employees Building badges into building access system.

Ensured payable for property were entered into accounting system, coded, and directed to GM for approval and paid.

Provided superior customer service to tenants, clients, contractors and vendors always.

Coordinated and arrange Tenant Move-In's/Move-Out's - send notifications and acquire proper authorizations.

Collected certificate of insurance/Check list as necessary.

Blue Cross Blue Shield -Healthcare Service Center

Data Entry Supervisor-Vendor Relations Team

Directed employee onboarding and training plans

Managed daily vendor performance reports and issue resolution.

Managed 23 Indexing/10 key Data Entry employees.

Provided audit support and maintained compliance documentation.

Facilitated career development and coaching for team members.

Entered and uploaded all members group and ID number into (TRANS) systems for Professional Doctors ONLY for provider payments

Section Leader:

Led team operations, performance reviews, and workflow coordination.

Created performance metrics and training for indexing departments.

Produced reports and led cross-location training initiatives.

Claim Processor-Indexing-Scanning documentations

Receives, sorts, and distributes, incoming mail and packages to packages to appropriate departments.

Maintains accurate logs and records of incoming and outgoing deliveries.

Prepares and sends outgoing mail, including arranging courier services when necessary.

Operates and maintains mailroom equipment such as postage meters, scanners, and shredders.

Coordinates with internal departments and external vendors to ensure timely and efficient mail services.

Processed and indexed medical, pharmacy and behavior health claims.

Conducted quality checks for claim accuracy and completeness.

Utilized scanning systems to digitize claim records for multi-state processing.

Contact this candidate