Administrative Assistant Mid-Level

OMER BIN AHMED

** ****** *****, *************, *** 8Y5

**************@*****.***

Contact no. 825-***-****)

Summary:

Experienced Customer Services and Administrative managerial skills at mid-level for more than 5 years, with personal skills like Ability to interact effectively at all levels of an organization and Able to handle multiple assignments in highly pressurized situations, Excellent interpersonal skills and strong work ethics and adding Strong knowledge in using Microsoft Applications (Word, PowerPoint, Excel). CAREER EVOLUTION:

EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA (CHARLOTTETOWN, PE) Program Support Clerk : September 2023 - Present.

• Incoming and outgoing mail’s

• General delivery mailboxes monitoring

• Filing system

• Monthly reports

• Printing letters

• And all clerical duties as required

SCOTIA WEALTH MANAGEMENT. (CHARLOTTETOWN, PE)

Administrative Assistant: November 2022- September 2023. Role and Responsibilities: -

• Create new client files, prepare documents for meetings, add notes and create tasks following meetings.

• Send documents for electronic signature via Docusign.

• Maintain an up-to-date and accurate client database.

• Follow up with Clients, Financial Planner, & Associate on outstanding items until completion.

• Process paperwork and non-financial account transactions electronically.

• Maintain the strictest confidentially and work under the rules and regulations of the financial services industry.

• Take responsibility for certain aspects of client servicing. Branch Operations Assistant: March 2022- October 2022.

• Handling Branch Day to Day operational Task’s

• Handling incoming and outgoing mail’s, emails and calls

• Fulfilling order task’s given by Advisors to sell or buy Stocks and Mutual Funds

• Fulfilling Clients Requests to book meetings with Advisors

• Complete Bank Deposits and Withdrawals Request

• Account opening and Closing

• Sending Clients Required Receipts for tax purpose

• Forwarding Tickets for Technical issues to the following teams for resolution • Maintaining the stocks and stationery of office

CIBC BANK. (CHARLOTTETOWN, PE) October 2021- March 2022 Client service representative:

• Addressing clients queries in the professional manner in person and on phone

• Making accurate transactions of the Bill payments, withdrawals and deposits into account.

• Making Bank drafts, money order and certified cheques for clients.

• Handling cash in secure and responsible manner.

• Processing Canadian and Foreign Transactions in accurate manner

• Escalating major issues to Support or manager for quick resolution. DAY & ROSS. (CHARLOTTETOWN, PE) March 2021- October 2021. Administrative Coordinator:

• Scheduling transportation services, planning routes, and assigning drivers.

• Developing and implementing improved transportation administration policies and procedures.

• Processing shipping documents, including bills of lading.

• Monitoring drivers' logbook entries and performing payroll administration.

• Liaising between managers and drivers, as well as collaborating with other departments to

• optimize transportation services.

• Planning routes and preparing schedules, as well as tracking and reporting progress with orders.

• Handling customer queries and escalating serious complaints to management.

• Complying to transportation regulations and company policies. HGS CANADA INC. (CHARLOTTETOWN, PE) October 2019- September 2020 Supervisor:

• Supervising escalation calls and chats.

• Troubleshooting the internet and cable services issues

• Resolving customer problems in professional manner and detail recording of customer interaction in case notes and giving follow up and resolutions.

• Helping agents and training new agents in overcoming problems

• Reporting complaints and feed back to Related Team leaders and manager

• Creating escalation tickets for back office to get quick resolutions. April 2018- April 2019

Customer Relation Associate (Voice Process) :

• Communicate with customers to resolve issues via phone.

• Consult user guides and electronic resources to research and implement solutions.

• Emulate or reproduce problems encountered by users.

• Troubleshooting issues with cable and internet if needed

• Provide advice and training to users in response to identified difficulties.

• Track and escalate issues presented on calls to other departments. EDUCATION:-

• Supply chain management and logistics, St. Lawrence college, Ontario Canada (Jan- 2017 to Dec-2017)

• International Business Management, St. Lawrence college, Ontario Canada (Jan- 2016 to Dec-2016)

• Bachelor of Commerce, Haindavi Degree college, Hyderabad, India

(June-2011 to March 2014)

CERTIFICATION AND LICENSES: -

• First Aid and CPR

• WHMIS

• TDG

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