Customer Service Administrative Specialist
Resume:
Rhiana Rhoden
San Bernardino, CA ***** 909-***-****
**********@*****.*** Bold Profile
PROFESSIONAL
SUMMARY
Administrative professional with background in optimizing office functions, customer service, and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills,customer satisfaction, and attention to detail, fostering effective team collaboration and goal achievement.
SKILLS Customer communication
management
• • Inbound and outbound call handling
• Customer engagement • Documentation and reporting skills
• File management expertise • Appointment coordination
• Formal correspondence • Professional email communication Proficient in resolving customer
complaints
• • Inventory management
• Quality control • Data collection
WORK HISTORY ADMINISTRATIVE SPECIALIST 10/2022 to 02/2023 The Gage Canal Riverside, CA
Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
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Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
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Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
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Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
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Enhanced team productivity by providing administrative support and coordinating daily operations.
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Facilitated communication between departments, organizing meetings and distributing essential information.
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CUSTOMER SERVICE SPECIALIST 08/2005 to 09/2022
Lineage Logistics Colton, CA
• Customer service for Wal-Mart Stores, Inc., and Sam's Club.
• Managed approximately 400+ customer inquiries per day
• Ensure customer satisfaction in the handling of issues pertaining to the R R
production process, special order requests, customer questions, appointments, and rescheduling deliveries as needed. Sending out communication as needed during system upgrades or unplanned outages.
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Enhanced customer satisfaction by resolving issues promptly and professionally.
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Developed rapport with customers, fostering long-term relationships and repeat business.
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Coordinate deliveries and manage outage tasks for new application implementation, including any customer service issues, for all Sam's Clubs in the Southern California / Western region.
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Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
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Managed high call volume while maintaining a courteous and professional demeanor.
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EDUCATION Bachelor of Science Computer And Information Systems Security ITT Technical Institute, San Bernardino, CA
Associate of Science Computer Networking
ITT Technical Institute, San Bernardino, CA
OPERATING SYSTEMS
IMPLEMENTATION
• MS Windows (2000 Pro)
• MS 2000 Advanced Server
• XP
• Windows 7
• Internet
• Excel
• MS Office
PERSONAL
INFORMATION
Gender:
MAINFRAME
APPLICATIONS
• GLS I
• GLS II
• YMS
• GFCS
• Asset Tracking
• Scheduler 2.0
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