Data Entry Customer Service
Resume:
MARY M WALLACK
San Jacinto, California ***** 951-***-**** *************@*****.***
Summary
Experienced Escrow Assistant with over 14 years of experience in managing and coordinating escrow transactions. Adept at preparing and reviewing escrow documents, ensuring compliance with industry regulations, and providing exceptional administrative support. Proven ability to perform accurate data entry and maintain comprehensive records, both electronic and paper. Skilled in delivering excellent customer service, processing financial transactions, and collaborating effectively with team members. Proficient in using escrow software and Microsoft Office Suite, with strong analytical and problem-solving skills. Committed to maintaining confidentiality and handling sensitive information with discretion. Seeking to leverage my expertise in escrow management, data entry accuracy, and administrative efficiency to contribute to a dynamic team.
Skills
Escrow Documentation
Transaction Coordination
Administrative Support
Data Entry Accuracy
Customer Service Excellence
Financial Processing
Record Maintenance
Regulatory Compliance
Technical Proficiency
Problem-Solving
Confidentiality Management
Financial Reconciliation
Team Collaboration
Time Management
Audit and Review
Adaptability
Experience
Top Dasher 01/2020 to Current
DoorDash
Maintained status as a Top Dasher through consistent performance and customer satisfaction.
Consistently earned a 5-star rating from customers, highlighting superior service and reliability.
Advanced to handling specialized catering deliveries due to demonstrated excellence and reliability.
Utilized strong communication skills to interact effectively with customers, ensuring a positive delivery experience.
Demonstrated exceptional time management skills, consistently optimizing delivery routes and meeting deadlines efficiently.
Father Caregiver 06/2023 to 04/2024
Provided dedicated and compassionate care for my father during the last couple of years of his life.
Accompanied my father to doctor's visits, ensuring effective communication with healthcare providers.
Assisted with daily personal hygiene, including bathing, dressing, and grooming, to ensure my father's comfort and well-being.
Offered constant supervision to ensure my father's safety and prevent wandering, particularly due to his memory care needs.
Relocated my father to live with me in 2022 to provide round-the-clock care until his passing.
Caregiver 03/2020 to 10/2021
Sandra Jonas
Managed grocery shopping to ensure a well-stocked household with necessary supplies.
Coordinated and accompanied patients to doctor's visits, ensuring clear communication with healthcare providers.
Regularly monitored and recorded vitals to track health conditions and report any changes to healthcare professionals.
Delivered specialized memory care for individuals with cognitive impairments, ensuring a supportive and engaging environment.
Provided daily personal hygiene assistance, including bathing, dressing, and grooming, to promote comfort and well-being.
Personal Caregiver 02/2017 to 12/2018
Sharon Gregory San Jacinto, California
Maintain clients' daily living standards by providing assistance with personal hygiene, including bathing, dressing, and grooming, ensuring their comfort and dignity.
Perform general housekeeping to maintain a clean, safe, and organized environment for clients.
Assist clients with mobility, including transferring from bed to wheelchair, walking, and using mobility aids, ensuring their safety and preventing falls.
Observe clients' physical and mental conditions, reported significant changes to healthcare professionals, and followed care plans effectively.
Respond quickly and effectively to medical emergencies, providing first aid and contacting emergency services when necessary.
Administrative Receptionist 06/2017 to 10/2018
Century 21 Preferred Realty Temecula, California
Coordinated the shipping and dispersion of mail, managing both incoming and outgoing correspondence with accuracy and timeliness.
Managed a multiple-line phone system, directing calls to appropriate departments and delivering outstanding customer service to all callers.
Created, organized, and meticulously maintained all employees' personnel files, ensuring compliance with company policies and regulatory requirements.
Assisted the branch manager with recruitment efforts, conducting research, performing data entry, and supporting the hiring process through resume screening and interview coordination.
Performed data entry tasks accurately and efficiently, contributing to the smooth functioning of administrative processes.
Personal Caregiver 01/2014 to 06/2017
Julia McHugh Sun City, California
Assisted with daily living tasks, including medication administration and personal hygiene, ensuring comfort and adherence to care plans.
Maintained a hygienic and organized home environment to support client health and well-being.
Provided reliable transportation for clients to medical appointments, social engagements, and other activities, ensuring safety and convenience.
Prepared nutritious meals and snacks, focusing on diabetic dietary needs, promoting balanced nutrition and health management.
Supported client independence while offering compassionate care and emotional support to enhance quality of life.
Escrow Coordinator 04/2011 to 12/2014
TRG Services Escrow Inc. Irvine, California
Proofread loan documents meticulously to ensure all information is accurate before client signing appointments.
Examined and verified loan application details and closing documents for accuracy and completeness.
Prepared comprehensive escrow documents, including estimated closing statements and deeds, ensuring all legal requirements are met.
Ensured timely completion of transactions by proactively managing deadlines and milestones.
Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
Education and Training
Psychiatric Technology 12/1992
Saddleback College Mission Viejo, California
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