Customer Service Loan Specialist

ASUNCION R. GRAHAM **** BARRANCA DRIVE

********@*******.*** Pittsburg, CA 94565

www.linkedin.com/in/asuncion-graham-13027b50 925-***-**** SUMMARY

Results-oriented, pro-active with proven expertise in managing employee performance through training, coaching and mentoring of the different processes and Time Management skills required to be successful. Strong leadership skills, highly motivated and with professional experience can deliver results. Other qualifications include:

• Strong organization project and time management skills

• Handle complexity and initiate solutions

• Ability to work independently with little supervision

• Strong customer service skills

PROFESSIONAL EXPERIENCE

U.S. SMALL BUSINESS ADMINISTRATION OFFICE OF DISASTER ASSISTANCE Loan Specialist (REMOTE) 12/20/22 to present

• Performed assignments associated with all aspects of disaster loan making and disaster loan disbursement.

• Reviews all pertinent facts needed to make eligibility determinations by analyzing factors as the nature and cause of damage, intended use of proceeds, worthiness, verification of ownership, etc.

• Investigates and evaluates credit history to determine credit worthiness of applicant business, related affiliates, and principal owners of applying applicant business.

• Applies accepted financial procedures to analyze financial resources to determine applicant’s ability to repay the loan.

• Responds to inquiries from applicants, their representatives, agents, public officials and others concerning the status of applications and reason for Agency actions. Counsels’ applicants on SBA policy and other programs within Agency. CITY NATIONAL BANK 2022

Loan Syndications Admin Senior (REMOTE), 2/28/22 to 08/15/22

• Experienced in administering and servicing syndicated and participated loans, from deal set ups, collateral, guarantor, pricing, grid changes, advances, payments, fee computation and overall loan maintenance.

• Responsible for closing and booking all facilities related to syndication and ensuring loan packages meet regulatory requirements.

• Monitor SOFR or other indexes, re-pricings and provide notifications to participant banks.

• Prepare notices requesting advance of funds from participant banks and post accordingly upon receipt.

• Maintain and service all facilities, calculations and adjustments on complex interest and fee accruals

BRILLIENT CORPORATION 2020

SBA Economic Injury Disaster Loan Processing Assistant (REMOTE), 5/4/20 to 2/25/22

• Assists in evaluating Small Business loan applications for the EIDL program eligibility and credit worthiness.

• Research files and records to assemble needed documentation to evaluate and process request.

BANK OF THE WEST via Populous Contracting REMOTE 2019 Operations Analyst, 5/2019 to 10/31/19

• Supported the Operations Team by conducting research, identifying the problem, and providing resolutions.

• Managed the timely reporting to Management of the Escalation Issues & Resolutions.

• Worked closely with the Operations Manager in supporting data management, client reporting, trade processes, and problem resolution. BANK OF THE WEST, San Ramon, California 1996 - 2018 Commercial Banking Group Loan Administration Operations Supervisor 3/2006 - 7/1/2018

• Led the Commercial Banking Group Loan Administration Operations and manage 9 employees who execute all elements of the loan document boarding preparation, pricings, and construction disbursements.

• Worked closely with the Agented Credits in the administration and servicing of Syndicated and Participated loans from loan boarding, pricing, grid changes, advances, fee calculations and overall maintenance.

• Managed daily production pipeline by monitoring the queue status and timely reporting to Management of Loan Closings, payoffs, escalations, and resolutions.

• Effectively managed the ongoing development and training of both Operation Servicing employees and Construction Disbursement employees as well as its daily operations.

• Audit of borrowing base reports for all advances, oversee all forced placed insurance and real estate tax monitoring and all exception and file tracking.

• Mitigate risk within operations team by regularly reviewing processes and controls and updating procedures where necessary.

• Partnered with the Finance Department in the review of the loan general account reconcilement.

• Worked closely business partners regarding any servicing issues or changes to procedures.

• Conducted quarterly certifications and internal assessments to evaluate effectiveness of and adherence to current policies and procedures.

Loan Administrator III, AVP, 8/2003 - 3/2006

• Processed and document complex commercial loan transactions secured by Real Estate and conforms with the credit approval.

• Ensured the loan is processed in a timely manner, accurate and in compliance.

• Reviewed and processed Advances and Construction draws making sure that it met all the conditions state in the Disbursement Agreement. Senior Mortgage Underwriter, AVP, 6/1996 - 8/2003

• Underwrote complex Residential Mortgage Applications based on supporting documentation to support the applicant's credit, income, and ability to repay the loan.

• Reviewed and analyzed complex business tax returns to verify borrower's stated income.

• Reviewed appraisal and title report to determine that the collateral is acceptable.

• Ensured that the loan complied with bank and government regulations. EDUCATION/DEVELOPMENT

B.S. Foreign Service, Lyceum of the Philippines

REFERENCES

Available upon request.

Contact this candidate