Customer Service Social Services

JAMIE ANDERSON

*********@******.*** 609-***-**** Trenton, NJ 08610

Summary

Hardworking Clerk 4 offering 23+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Dedication to achieving high levels of customer service. Ready to take on new challenges and broaden my knowledge.

Skills

Customer Service

Teamwork

Adaptability

Work Ethic

Leadership

Interpersonal Skills

Attention to Detail

Motivation

Organizational

Technical Skills

Customer Satisfaction

Multitasking and Prioritization

Experience

Mercer County Board of Social Services

Trenton, NJ

Clerk 4

08/2014 - Current

Oversee an office of 7 employees.

Train new staff.

Handle all of the staff timesheets.

Supervise work operations and/or functional programs, and have responsibility for staff evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining staff.

Investigate and resolve problems, complaints, and disputes in accordance with established organizational policies and procedures.

Interpret and apply organizational rules, regulations, policies, and procedures.

Receive all incoming applications for GA/TANF/FS & Familycare. Help daily with inputting those applications into various systems, making appointments & sending them to the appropriate office when finished.

Issue new case numbers for all new customer applications.

Deliver high-quality customer service through deep commitment to knowledge and performance when more information is needed from customers.

Support office clerical functions using word processing and other software, email and office machines.

Follow confidentiality rules to preserve and reduce potential information compromise.

Oversee office inventory by restocking supplies and submitting purchase orders.

Communicate with customers and staff to answer questions or explain information.

Receive and distribute incoming mail and packages to appropriate individuals and prepare outgoing mail.

Answered multi-line telephone system and route calls to appropriate personnel.

Generated regular reports such as Medicaid and Assistance Registration Reports for the State.

Operated various types of office equipment such as keyboard, computer printers, photo copier, fax machine, and stamping machine; may perform simple maintenance such as adding paper or changing ribbons.

Supervised the establishment and maintenance of records and files. Mercer County Board of Social Services

Trenton, NJ

Clerk 3

02/2014 - 08/2014

Checked to see if cases were on the NP6 list. If they were on the list, they would have to be crossed off. If they were not on the list, page 2 on the Famis system would need to be printed to get the customer's address and send to them to the appropriate office.

Printed out the report and letters from the GAAS system for the GA 32 Sanctions. From there, searched for the case number and wrote it on the letters. Made copies of the letters, folded and stuffed the original letter to be mailed out. Then delivered those copies to the Record Room.

GA Run No Payment (Finance). Looked into the GAAS system and selected case search. Then typed in the GA case number and hit submit. When found clicked on the case number and went to the PA1J page. Next checked case and found the workers name and applied to an excel chart and then made copies for each supervisor and delivered them.

GA 30's. prepare a spreadsheet on Excel with the case number, oracle number, last name, first name, date signed and date mailed or sent. If there was no case number on the GA 30 it would be left blank on the spreadsheet. Inputted the case number when finished. Made 2 copies of the spreadsheet and keep 1 copy for office records and gave 1 copy to the Case Bank supervisor with the GA 30's tat needed to be mailed.

Checked the Death Report list to insure the customers on the list from Mercer County were still not active. Also, checked other systems to be sure.

Inputted Medicaid changes and updates in the MES system.

Checked the GA 26 Deferred Status Report matching the case numbers with the deferral end date on the report. Next step would then be check the FAMIS system and print out the address for each case. Once that was done, type up the deferral letters to be sent out to the customers with a MED-1 and due back date. 1 copy was made to be sent out to the customer and 1 copy went to be filed in Case Bank.

Typed up the Quality Assurance Case Reviewed report on Excel and emailed to Administrator when finished.

Filed IRF's in numerical order.

Filled out vouchers for payments to customers from the FLSA Report.

Pulled cases and gave to administrators to look through. Once they were finished, went through the files that they needed to be sort and brought back to the Record Room or Case Processing.

Made deliveries to other offices for Administrators when asked.

Answered telephones in the office and directed customers in the right direction.

Took messages for all Administrators when they were unavailable.

Checked for mail at least twice a day from the mailroom and Director's office and distributed where it needed to go.

Made up the Tuesday night sheet and made sure it was emailed to the correct person.

Distributed all timesheets for IM/Case Bank to the supervisors.

Returned paystubs to Finance when someone was not here.

Took messages from employees when they called out.

Checked the Case Bank mail box and made sure all voicemails were handled.

Pulled cases to look for MED 1's or GA 30's that were needed for Social Security Administration and NJ Disability Determination Services.

Distributed memos to supervisors.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Mercer County Board of Social Services

Trenton, NJ

Clerk 3

12/2013 - 02/2014

Scanned Medical documents in to the DIMS system making sure they were filed correctly.

Pulled Medical cases for Case Workers.

Communicated with employees to answer questions or explain information on cases.

Filed cases back in accordance with office classification system. Mercer County Board of Social Services

Trenton, NJ

Clerk 3

03/2011 - 12/2013

Oversaw staff timesheets when the supervisor was out of the office.

Provided assignments, instruction, and on-the-job training to clerical staff.

Inputted Medicaid changes and updates in the MES system for workers.

Put together Sate Government Letters that needed to be dated, folded, put in envelopes to be mailed out to customers. Scanned copies of the letters into the DIMS system.

Assembled and labeled materials to be mailed to customers.

Reviewed and checked assigned reports.

Picked up mail for the office and distributed mail.

Answered multi-line telephone system and routed calls to appropriate personnel. Communicating with customers to answer any questions or explain information.

Trained all staff new on how to use the muliti-line telephone system.

Delivered high-quality customer service through deep commitment to knowledge and performance.

Followed confidentiality rules to preserve and reduce potential information compromise.

Maintained records and files.

Mercer County Board of Social Services

Trenton, NJ

Clerk 3

06/2009 - 03/2011

Took lead over the clerical staff at the back counter in the Record Room.

Pulled customer cases, kept a log and gave the cases to the workers that needed them. When the cases were returned I filed them back on the shelves.

Put customer files in order so that they could be filed in the correct folders on the shelves.

Provided assignment, instruction, and on-the-job training to clerical staff.

Performed a large project that need to be completed.

Followed confidentiality rules to preserve and reduce potential information compromise.

Operated the dumbwaiter.

Mercer County Board of Social Services

Trenton, NJ

Clerk 2

11/2001 - 06/2009

Put together Sate Government Letters that needed to be dated, folded, put in envelopes to be mailed out to customers. Scanned copies of the letters into the DIMS system.

Assembled and labeled materials to be mailed to customers.

Picked up mail for the office and distributed mail.

Answered multi-line telephone system and routed calls to appropriate personnel. Communicating with customers to answer any questions or explain information.

Trained all staff new on how to use the muliti-line telephone system.

Delivered high-quality customer service through deep commitment to knowledge and performance.

Followed confidentiality rules to preserve and reduce potential information compromise.

Maintained records and files.

Requisitioned, stored and distributed office supplies. Mercer County Board of Social Services

Trenton, NJ

Clerk 1

03/2000 - 11/2001

Put together Sate Government Letters that needed to be dated, folded, put in envelopes to be mailed out to customers. Sent copies of the letters to the Record Room.

Assembled and labeled materials to be mailed to customers.

Picked up mail for the office and distributed mail.

Answered multi-line telephone system and routed calls to appropriate personnel. Communicating with customers to answer any questions or explain information.

Delivered high-quality customer service through deep commitment to knowledge and performance.

Followed confidentiality rules to preserve and reduce potential information compromise.

Maintained records and files.

Requisitioned, stored and distributed office supplies.

Compiled information and/or numerical data.

Occasionally performed keyboarding/typing duties, but not as the primary function of the position.

Transferred information onto forms and form letters.

Assisted in preparation of appointment letters.

Education and Training

Hamilton West-Watson Trenton, NJ

High School Diploma

06/1998

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