Customer Service

NEQUA A. JOHNSON

Home Health Aide Client Care Emergency Response Medication Assistance

+1-470-***-**** *************@*****.*** Decatur, GA

Professional Summary

Compassionate and dedicated healthcare and customer service professional with over 5 years of experience in home health support, administrative tasks, and high-volume customer-facing roles. Skilled in personal care assistance, emergency response, and technical troubleshooting. Known for maintaining professionalism under pressure, delivering results, and building trust with clients and teams.

Key Achievements

• Reduced client emergency incidents by 30% through proactive monitoring and quick response.

• Increased customer satisfaction rating by 25% through effective problem resolution and service.

• Conducted over 200 phone screens per month with a 90% candidate retention rate.

• Trained and mentored 50 new associates, improving their performance by 40%.

Professional Experience

Customer Service Representative (WFH)

Target (Remote) – Atlanta, GA Jan 2025 – Present

• Provide customer support via phone, email, and chat for order-related inquiries.

• Assist with returns, exchanges, and account issues in a professional and timely manner.

• Use multiple systems to track orders, verify information, and resolve customer concerns efficiently.

Home Health Aide / CSR Representative

RedDoor Home Health – Atlanta, GA May 2022 – Jan 2025

• Assisted clients with bathing, dressing, and incontinence care.

• Supported client independence through personalized care routines.

• Provided medication self-administration support.

• Monitored and reported behavioral and emotional changes to case managers.

Customer Service Representative

Victoria's Secret (Remote) – Atlanta, GA Aug 2020 – Dec 2022

• Resolved customer concerns via phone, chat, and email with professionalism.

• Promoted customer satisfaction and retention through effective problem-solving.

• Handled high-volume service inquiries and escalations with a calm demeanor.

Talent Assessment Specialist

Randstad Sourceright Apr 2018 – Sep 2020

• Conducted phone screenings to evaluate candidate fit for clients.

• Scheduled and confirmed interviews and administered online assessments.

Quality Assurance Representative

Donnelly Communications Jan 2015 – Mar 2017

• Monitored call quality and compliance with service standards.

• Developed training manuals and coached team members to improve performance.

Technical / Quality Support Representative

Comcast Aug 2010 – Jan 2015

• Provided technical troubleshooting and customer support.

• Ensured call handling met quality assurance standards.

Education

Georgia Perimeter College

Health and Science Graduated: Aug 2020

Languages

English – Native

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