Customer Service Office Assistant

Kristyn Lorden Bartlett, IL ***** - Phone: 847-***-**** - Email: *************@*****.***

OBJECTIVE

Seeking a challenging position within a reputable company where I can contribute, excel, and foster personal and professional growth. Possessing a solid background in customer service, inside sales, and administrative support, I bring a wealth of organizational skills and customer-centric experience. Adaptable and outgoing, I thrive in dynamic environments.

WORK EXPERIENCE

Signode Industrial Group – Contract Role Customer Service – 09-24 – 12-24

• Prioritized customer satisfaction by resolving issues in most efficient and effective manner.

• Fulfilled orders and quotes request in ERP Navision.

• Communicated with multiple departments to resolve issues and meet customer’s needs.

• Investigated inquiries by tracing shipments on company WMS Deposco.

• Partnered with management and senior teammates to maintain appropriate records and resolve barriers as needed in ERP

Water One, Inc – Office Assistant – 10-23 – 03-24

• Managed a multi phone lines..

• Assisted customers with orders

• Running credit card payments – sending out invoices.

• Scheduling drivers routes daily.

• Scanning – filing documents.

The Center for Association Resources - Administrative Assistant / Member Services – 09-22 – 07-23

• Facilitated course, exam, and conference registrations for members and non-members.

• Handled phone-based payment processing.

• Conducted document management tasks, including scanning, filing, and shredding.

• Managed inbound and outbound calls.

• Participated in conference logistics and registration.

• Assisted in planning meetings and coordinating catering arrangements. Nuvei / Matrix Payment Systems - PCI Compliance Coordinator – 01-14 – 05-22

• Assisted clients in completing annual PCI questionnaires.

• Conducted new hire training.

• Maintained daily, weekly, and monthly goal tracking.

• Obtained credit card statements for review.

• Communicated with business-to-business clients.

• Created cold call prospecting sheets.

• Managed information distribution for credit card processing.

• Entered data into the client database.

• Sent program-related emails.

• Followed up with potential clients and scheduled appointments Maxicorp U.S.A., Inc. - Office Assistant – 11- 08 –05-13

• Managed a multi-line phone system and voicemail.

• Efficiently processed customer orders and provided pricing and freight rate quotes.

• Coordinated shipping logistics for customers.

• Mailed invoices and handled payment processing.

EDUCATION

• Harper Junior College - Palatine, IL

SKILLS

. Customer Service and Client Support Order Processing and Invoice Management ERP Systems

(Navision) and Data Entry Shipment Tracking (WMS Deposco) Cross-Departmental Communication Payment Processing and Credit Card Transactions Scheduling and Route Coordination Document Management (Scanning Filing Shredding) Event Planning and Conference Support New Hire Training and Onboarding PCI Compliance Assistance and Recordkeeping Business Development Support and Lead Follow-Up

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