Administrative Support Customer Service
Resume:
Dulce Alcala
Las Vegas, NV *****
Email: ***********@*******.***
Summary: Get a job with a long established where I can put all my knowledge and skills into practice and at the same time grow with such company. Provide administrative support in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, reliable, ethical and discreet. Confident in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Fluent in English and Spanish.
Work History
May 2022 to present SWGas Corporation
Customer Solution-Conflation Project
Take inbound calls both Spanish and English. Help the customer as best as I can. Resolve their issue in one call if possible. Make sure all accounts are noted accordingly depending on the call and resolution taken. Make sure all accounts are under on primary account; update customers data in the system.
May 2020 to March 2022 Barclays
Accounts Manager
Job description:
Manage customers accounts. Help them reach their goals in paying their bills on time and offering them a payment plan that they could afford. Take payments via phone and reading the legal disclosures.
June 2018 to February 2020 SWGas via Alorica
Job description:
Take care of customers issues and resolve them following company’s policies; providing the best customer service possible to the customer’s satisfaction. Schedule a turn on or off request. Provide payment extensions. Assist the customers to understand their bills.
Aug 2011 – June 2018 Williams Sonoma Inc 702-***-****
Email Response Team Las Vegas, NV 8.00 -14.78 hr
Take inbound emails, open customers account, read previous notes and solve customers’ issues following company’s policies; answer courteously to customers; issue credits to customers once their items showed as being returned to the distribution center; exchange or issue replacements whenever appropriate; get my supervisor’s help when dealing with a difficult customer or upon customer’s request.
Aug 2005-June 2008 UNIDEP 011-52-638
ESL Teacher Rocky Point, Mexico 388-0880
Job Description:
Prepare my daily, weekly and monthly class plans following the universities profile and class program.
Give out my class with enthusiasm, energy and good attitude. Make sure the students learn the class objective as to reach the school’s goal. The students need to learn to read, write and pronounce English to an intermediate level.
Education
Universidad de Montemorelos BA in Language and Literature
Montemorelos, NL, Mexico 1986 – 1990
Colegio de Bachilleres HS Diploma
Chetumal, Q. Roo 1982
Academia de Chetumal Secretary
Chetumal, Q. Roo 1983
Achievements
Cum Laude Universidad de Montemorelos
1990
Optimization in Public Communication Bancomer, Chetumal, Q. Roo
1983
Skills
General knowledge of computers and its software
English and Spanish language, both, written and spoken
Easy to learn new techniques and skills
Easy to adapt myself to new environments
References
Furnished upon request
Contact this candidate