Customer Service Sales Associate

Micah Cormier

904-***-**** ***************@*****.*** Saint Augustine, FL 32084

PROFESSIONAL SUMMARY

Performance-driven professional with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. SKILLS

Communication skills Social skills Teamwork Creativity Retail loss prevention Listening skills Outgoing personality Excellent communication skills Excellent people skills Exceptional customer service Cash register operation Stocking and receiving Sales strategies Retail store operations EXPERIENCE

SALES ASSOCIATE, St Augustine, FL

Nike, January 2023-July 2025

• Assisted customers in product selection, enhancing overall shopping experience and satisfaction.

• Maintained merchandise presentation standards to drive sales and promote brand image.

• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.

• Collaborated with team members to achieve daily sales targets and improve store performance.

• Conducted inventory checks and restocked shelves to maintain product availability for customers.

• Provided product knowledge to customers, fostering informed purchasing decisions and repeat business.

• Resolved customer inquiries and complaints promptly, maintaining high service quality standards. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations. MAINTENANCE TECHNICIAN, Saint Augustine, FL

All American Air, January 2022-January 2023

• Conducted routine inspections and maintenance on HVAC, electrical, and plumbing systems.

• Diagnosed mechanical issues, performing repairs to ensure optimal equipment functionality.

• Collaborated with team members to execute preventive maintenance schedules effectively.

• Utilized hand tools and power equipment to perform repairs and installations efficiently.

• Dismantled, repaired, or replaced devices using hand tools and power tools. WAREHOUSE ASSOCIATE, Hanover, MD

Giant delivers, December 2020-December 2021

• Packed and labeled merchandise to prepare for loading and shipment to customers.

• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

• Established and maintained good relations with customers, vendors and transport companies.

• Used pallet jacks to move items to and from warehouse locations.

• Received deliveries, scanned packages and updated orders in internal database. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

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EDUCATION

HIGH SCHOOL, Fredericksburg, VA

Riverbend High School, May 2019

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