Social Media High End

Margaret Keane

**** * ***** ***. **** * Chicago, IL 60626

708-***-**** **************@*****.***

EXPERIENCE

Gilt Bar; Chicago, IL

Hostess April 2025 – Present

• High end hospitality work environment

• Gretting guests when entering the restaurant, creating a professional yet warm welcoming.

• Managing the reservation system to either confirm or take reservations over the phone or in person using Resy.

• Oversees seating/rotation of servers and guests.

• Helps with coat check and guiding guests to the bathroom, table, or the downstairs dining room.

• Helping other team members, such as bussers and servers, by cleaning tables, running sauces to tables, and resetting tables for new guests.

Harrigan’s Irish Pub; Chicago, IL

Server November 2024 – June 2025

• Greeted guests by being friendly, mostly recognizing or acknowledging regular customers.

• Checked drinks to ensure that they’re full and checked on the guests for any of their needs.

• Delivered accurate checks and often keeping track of multiple bills at a time.

• Bussed throughout the shift on tables/seating areas, removing empty glasses, and cleaning spills. Elephant & Castle; Chicago, IL

Host September 2024 – December 2024

• Brought an enjoyable experience as soon as guests enter the restaurant by being friendly and making small conversation.

• Prioritized guests need throughout the workday by providing them a fun yet safe environment in the time they dine, making sure they have everything they need, and ability to have access to tv’s and bathrooms.

• Made sure to give each table the right amount of attention, dealing with low or high maintenance tables by making sure their food and drinks come out on time.

• Communicated with managers and other coworkers to make sure that everything goes smoothly and there is no confusion.

• Helped other servers/coworkers in case they need help by running their food and drinks, checking on tables, and giving them extra napkins, utensils, and water.

Flatts & Sharpe Music Co.; Chicago, IL

Counter Management April 2023 – May 2024

• Promoted business through social media (Instagram/Facebook) by making posts and short videos.

• Arranged music lessons for students; rescheduling, confirming, and cancelling.

• Made sure customers felt safe and comfortable in their environment, made small talk before heading into lessons, and provided information on musical instruments and sheet music as well. Buffalo Wild Wings; Orland Park, IL/Chicago, IL

Server/Cashier/Host December 2021 – May 2024

• Made sure to give each table the right amount of attention, dealing with low or high maintenance tables by making sure their food and drinks come out on time.

• Communicated with managers and other coworkers to make sure that everything goes smoothly and there is no confusion, I make sure that I’m doing my job correctly.

• Helped other servers/coworkers in case they needed help by running their food and drinks, checking on tables, and giving them extra napkins, utensils, and water.

• Helped buss tables

Frankie’s est. 1984; Orland Park, IL

Busser August 2021 – May 2022

• Made sure to give each table the right amount of attention, dealing with low or high maintenance tables by making sure dirty dishes were out of their way ready for the next course.

• Communicated with managers and other coworkers to make sure that everything goes smoothly and there is no confusion.

• Helped other servers/coworkers in case they needed help by running their food and drinks, checking on tables, and giving them extra napkins, utensils, and water.

EDUCATION

Loyola University Chicago; Chicago, IL August 2022 – Present Bachelor of Arts and Science Degree, Criminal Justice Major, German Studies and Psychology Minor Carl Sandburg High School; Orland Park, IL August 2018 – May 2022 High School Diploma

ADDITIONAL INFORMATION or SKILLS & INTERESTS

• Technical skills:

• Patience/Empathy

• Conflict Resolution

• Product Knowledge/Memorization

• Effective Communication

• POS systems

• Food Safety

• Conversational in German: can read, write, and converse

• Certifications and Licenses

• Driver’s License

• BASSET

• Food Handlers

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