Customer Service Front Desk

SHANTELL KUDZAI CHIBVONGODZE

Harare, Zimbabwe +263-**-***-**** November 4, 2000

PROFESSIONAL SUMMARY

Reliable and approachable Receptionist with hands-on experience in managing front desk operations and delivering exceptional customer service. Skilled in handling multi-line phone systems, coordinating appointments, and providing an organized, welcoming environment for clients and visitors. Adaptable, professional, and equipped with excellent administrative and communication skills.

CORE COMPETENCIES

• Multi-line Phone System Management

• Appointment Scheduling & Calendar Coordination

• Customer Service & Communication

• Office Administration & Filing

• Time Management & Task Prioritization

• Professional Demeanor & Front Desk Presence

• Basic HR & Administrative Support

• Computer Literacy (MS Word, Excel, Email)

EXPERIENCE

Receptionist – Progress Junior School

Feb 2025 – May 2025

Managed a busy multi-line phone system, ensuring accurate message taking and call routing

Scheduled appointments, coordinated calendars, and handled room bookings for staff and management

Supported daily office operations including mail handling, data entry, filing, and document management

Ensured a welcoming and professional environment for all visitors and staff

EDUCATION

Certificate in Office Administration – IAC

Advanced Level Certificate – 4 A’ Level Passes

Ordinary Level Certificate – 6 O’ Level Passes (Including Mathematics and English)

LANGUAGES

• English

• Shona

REFERENCES

Progress Junior School

Phone: +263-**-***-****

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