Front Desk Guest Services

TAVIA

MCCORMICK

404-***-**** **********@*****.*** Atlanta, GA

Professional Summary

Dedicated and detail-oriented hospitality professional with over 6 years of experience in front desk operations, room inventory control, and guest services. Proven ability to deliver exceptional guest experiences, manage room assignments, resolve conflicts, and support high-volume hotel operations. Known for professionalism, problem-solving, and strong cross-department collaboration.

Core Skills & Competencies

Microsoft Office (Word, Excel) • Travel/Lodging Systems (Amadeus, Ambiance) • Guest Relations • Room Inventory Management • Property Management Systems (Opera, OnQ) • Reservations & Check-in/Check-out • Service Recovery & Complaint Resolution • VIP & Group Bookings • Billing & Payment Processing • Cross-Department Coordination • Team Leadership & Training • Policy Compliance • High-Volume Front Desk Operations • Communication & Multitasking

Experience

Loews Hotel & Co – Atlanta, GA

May 2019 – June 2025

Rooms Controller

Nov 2022 – June 2025

Manage daily room inventory and room assignments to optimize occupancy and guest satisfaction

Pre-register guests and oversee seamless check-in/check-out experiences

Coordinate VIP accommodations, group bookings, and special requests with relevant departments

Track and manage out-of-order rooms, collaborating with housekeeping and engineering for resolution

Support the front desk team during high-traffic hours and assist with overbooking resolution

Adjust and verify guest billing with attention to detail; follow up on guest satisfaction

Ensure adherence to hospitality SOPs and brand standards across guest service functions

Front Desk Agent

May 2019 – May 2023

Delivered top-tier guest services by professionally welcoming guests and managing all check-in/check-out processes

Handled reservations across multiple platforms (phone, online, walk-ins), ensuring accuracy and prompt service

Addressed and resolved guest complaints and special requests, ensuring satisfaction and loyalty

Operated multi-line phone system, handled guest messages, and processed incoming inquiries

Processed cash, credit, and mobile payments; maintained accurate guest and transaction records

Maintained communication with housekeeping and management regarding room status and guest needs

Andretti Indoor Karting & Games – Marietta, GA

Mar 2015 – Oct 2018

Lead Grill Hostess

Trained and supervised new hosts, reinforcing high standards for guest service and team collaboration

Managed table rotation and guest seating to optimize restaurant flow and server workload

Monitored dining room cleanliness and ambiance in accordance with service standards

Recorded and managed dining reservations; accommodated special seating requests

Interacted with guests to ensure satisfaction and address concerns in a professional manner

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