Customer Success Manager Account Executive

DAVID MARRERO

813-***-**** *****.************@*****.*** LinkedIn Tampa, FL 33635

Customer Success Strategic Accounts GTM Execution Revenue Growth PROFESSIONAL SUMMARY

Customer Success and Strategic Accounts professional with over 8 years of experience driving growth, retention, and measurable client outcomes across enterprise and high-growth environments. Delivered $10.6M in net new revenue and boosted enterprise sales activity by an average of 200% through strategic planning, direct client engagement, and whitespace discovery. Adept at building strong customer relationships, aligning solutions to business needs, reducing churn, and leveraging platforms such as Salesforce and DOMO to drive performance and results. WORK EXPERIENCE

JAM SPORTS VENTURES, LLC. TAMPA, FL

Director of Marketing & Communications August 2024 – Present

• Direct and oversee brand positioning and investor-facing communications for a sports acquisition firm targeting undervalued European football clubs

• Produce and deliver 15+ pitch decks, executive summaries, and digital presentations used to secure meetings with prospective investors and strategic partners

• Create and maintain the firm’s visual identity, tone, and messaging across all digital and presentation assets to align with the smart stadium innovation model and long-term franchise value creation

• Partner with leadership to shape go-to-market strategy, crafting narratives around club acquisition targets, stadium transformation plans, and multi-channel revenue streams

• Lead marketing strategy for fundraising efforts by leveraging investor research, sports industry trends, and visual storytelling to position JAM as a forward-looking sports investment vehicle ROBERT HALF INTERNATIONAL, INC. TAMPA, FL

Customer Success Manager, Strategic Accounts May 2022 – August 2024

• Managed 50+ enterprise accounts across emerging, mid-market, and enterprise tiers, delivering

$10.6M in net new revenue in 2023, exceeding target by 82%

• Co-launched Robert Half’s Strategic Accounts Customer Success division, building scalable onboarding workflows, enablement decks, and account tiering models that fueled a 200% average increase in enterprise sales activity within 90 days

• Delivered 100+ pre-signature strategic account analyses to evaluate partnership viability and directly support high-value deal pursuits

• Led post-signature engagement with executive stakeholders to uncover whitespace opportunities, accelerate onboarding, and drive cross-sell initiatives

• Designed and presented go-to-market strategies and business cases to field teams, equipping them with data-backed insights to accelerate enterprise growth

• Leveraged Salesforce and DOMO to track performance metrics, monitor customer health, and optimize outreach velocity

• Partnered with enterprise buyers to develop workforce and managed service solutions aligned with long-term business goals

• Applied consultative and value-based sales methodologies (SPIN, MEDDIC, Challenger, NEAT, GAP Selling, and Value Selling) to guide qualification, stakeholder alignment, and solution delivery RANDSTAD USA, INC / RANDSTAD TECHNOLOGIES, LLC TAMPA, FL Staffing Manager May 2021 – May 2022

• Built and managed a prospecting pipeline of 270+ companies and 550+ decision-maker contacts through targeted research and multi-channel outreach

• Closed 40+ net new staffing orders across 10+ organizations, expanding into untapped market segments and driving incremental revenue growth

• Led virtual and in-person discovery meetings to align client business objectives with tailored talent and managed service solutions

• Delivered high-touch, consultative support to clients and candidates, resulting in repeat business and above-average satisfaction scores

• Tracked and reported KPIs to leadership, monitoring pipeline velocity, placement performance, and outreach cadence

• Applied SPIN Selling and Challenger methodologies to guide discovery, qualification, and solution alignment

Business Development Specialist November 2020 – May 2021

• Generated 62 sales-qualified leads through 18 candidate reference checks, converting 8 into client visits

• Scheduled 35+ meetings with 25+ new businesses with no prior contractual relationships, creating fresh revenue opportunities

• Built targeted LinkedIn campaigns that secured 10+ discovery calls within 2 weeks

• Executed daily outbound outreach via phone, email, and social platforms to engage decision- makers and develop new business opportunities

MARRERO MARKETING GROUP, LLC TAMPA, FL

Founder and President January 2018 – May 2021

• Launched and grew a digital marketing agency serving small to mid-sized businesses across 9 industries, delivering custom branding, content, and growth strategies

• Secured 10+ clients in the first year, including a $50K+ project, through consultative selling and targeted outreach

• Developed and executed integrated marketing campaigns using audience insights, competitor analysis, and industry trends, driving measurable client growth

• Produced multimedia content with Adobe Premiere Pro, Photoshop, and After Effects to increase client brand visibility and engagement

• Managed contract teams, negotiated rates, and oversaw project delivery to ensure profitability, quality, and client satisfaction

CAR SAVE TAMPA TAMPA, FL

Marketing Associate November 2016 – January 2018

• Conducted local market research to support targeted promotional campaigns for customer acquisition and retention

• Tracked campaign performance and provided reports that informed marketing strategy decisions EDUCATION

THE UNIVERSITY OF TAMPA TAMPA, FL

Bachelor of Science, International Business and Finance Graduated July 2025 JESUIT HIGH SCHOOL TAMPA, FL

ADDITIONAL INFORMATION

Languages: Bilingual in English and Spanish

Tools & Platforms:

• Sales & CRM: Salesforce, HubSpot, LinkedIn Sales Navigator, ZoomInfo

• Analytics & Data: DOMO, Tableau, CareerBuilder, Indeed Hiring Insights, Google Analytics, Power BI

• Creative & Marketing: Adobe Premiere Pro, Adobe Photoshop, Adobe After Effects, Canva, CapCut, WordPress, Wix, Squarespace, GoDaddy, Weebly, Prezi

• Productivity & Collaboration: Trello, Google Workspace, Microsoft Office, Microsoft Teams

• Technical: GitHub, Streamlit, Gemini, OpenAI (ChatGPT) Business & Account Skills: Account Planning, Account Management, Pipeline Management, Renewal Management, Customer Lifecycle Management, Upselling & Cross-Selling, Business Development, Client Retention, Market Research, Account Analysis, Cold Outreach, Active Listening, Project & Time Management, Strategic Prioritization Sales Methodologies: SPIN Selling, MEDDIC, Challenger, NEAT, GAP Selling, Value Selling Core Competencies: Strategic Thinking, Critical Thinking, Adaptability, Attention to Detail, Communication, Leadership, Teamwork, Empathy, Self-Motivation

REFERENCES

(Contact Information Available Upon Request)

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