Customer Service Representative
Resume:
Tarena Moore
Fort Mill, SC *****
**************@*****.***
Professional Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Customer-focused, representative with a proven capacity, to troubleshoot issues to ensure customer satisfaction. Customer service manager committed to delivering success through effective personnel and workflow management. Call center representative versed in customer support in high call volume environments. Superior computer, skills, and telephone etiquette. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
customer
Everise work from home-Fort Mill, SC
October 2024 to Present
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction ratings
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions
• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines Customer Service Representative
Everise-Remote
September 2023 to October 2024
Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go.
• Work well with others and individually.
• Possesses a strong work ethic and drive to succeed.
• health Insurance reimbursement.
• Industry-leading resources and technology.
• Handle inbound and outbound calls to assist customers with inquiries, and concerns.
• Provide accurate and timely information to customers regarding services, pricing, and availability.
• Update notes in the system to document the outcome of customer calls.
• Communicate effectively with customers to understand their needs and resolve any issues or complaints.
• Analyze customer feedback and provide suggestions for improvement to enhance the overall customer experience.
• Collaborate with other departments to ensure seamless customer service delivery. Customer Service Representative
Humana-Fort Mill-SC
February 2020 to August 2023
• Answer inbound and place outbound phone calls, answer questions regarding patient coverage, access, and providers.
• Process electronic validation of pharmacy and medical eligibility.
• Abide by all HIPPA regulations, ensuring the privacy of member information.
• Document each conversation in the computer system and meet daily production goals.
• Contact insurance companies to verify coverage levels and work with individuals to educate them on their benefits.
• Managing patient care.
• Answered and screened high volume telephone calls in a courteous manner and recorded messages for providers.
• provided information to patient regarding unpaid balance. Baggage Service Agent
Greyhound Bus Services-Charlotte, NC
January 2018 to February 2020
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• unloaded/loaded bags onto bus
• Janitorial work around the station.
Customer Service Representative
Cigna Health Insurance-Charlotte, NC
September 2015 to May 2017
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Facilitated information flow between customer service.
• Account management operations
• Quality assurance.
• Training and payroll departments to guarantee call center objectives were met. Customer Service Representative for On-Star
Covergys-Charlotte, NC
March 2012 to February 2015
• Addressed customer service inquiries in a timely and accurate fashion.
• Developed relationships with all call center departments through clear communication.
• Maintained up-to-date records at all times.
Education
Bachelor's degree in Business Administration
Strayer University-North Carolina-Charlotte, NC
April 2023 to Present
Associate's degree in Science
Ultimate Medical Academy-Tampa-Tampa, FL
April 2019 to August 2020
Skills
• Cold Calling
• Phone Etiquette
• Management
• Quality Assurance
• Pricing
Certifications and Licenses
Driver's License
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