Data Entry Billing Specialist

Misty Head

**** ********** ******** **** ******, GA 30265 678-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional backed by management, leadership, healthcare, and production experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Microsoft Office Applications – Word, Excel, PowerPoint Type 25 WPM with 10-key data entry skills.

CERTIFICATIONS

Health and Safety Institute (HSI) – CPR, AED, First Aid

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2025

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2024

WORK EXPERIENCE

Horizon National /Teleperformance 03/2025 – Present

Member Services

Handle customer inquiries, receiving inbound calls regarding their health insurance plans, benefits, claims, billing, enrollment and coverage options.

Investigate issues and utilize resources to resolve or redirect inquiries efficiently.

Help members find providers, schedule appointments and access care or community services.

Transfer members to the appropriate departments and escalate complex inquiries as needed.

Document all member interactions accurately and comprehensively.

Buffalo Rock Company – Newnan, GA 08/2021 – 05/2024

Coordinating Manager / Machine Operator

Supervised team members, created schedules, hired and trained new employees, and delegated tasks.

Checked in delivery trucks in accordance with company procedures.

Maintained a clean and organized environment and followed safety guidelines.

Met production goals and deadlines to maintain schedule and communicated effectively with team members.

Material in Motion – Fairburn, GA 10/2018 – 09/2020

Trainer

Trained employees in job duties and interpreted and communicated work procedures and policies to staff.

Explained goals and expectations required of trainees.

Provided constructive feedback and one-on-one coaching to employees.

Stayed up to date on company requirements to optimize training.

Variety Wholesalers, Inc – Newnan, GA 07/2018 – 09/2018

Loader

Loaded product according to the company standard procedures.

Worked safely around a conveyor belt system.

Performed the moving procedures of loading non-conveyor product.

Brooks Pallets Company – Temple, GA 04/2017 – 02/2018

Crew Leader

Supervised up to 45 team members and reinforced safe working procedures.

Unloaded and loaded lumber and organized finished product for shipment.

Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.

Personnel Options, Inc – Newnan, GA 10/2014 – 02/2016

Manager / Supervisor

Led team during each shift, hired and trained team members, created employee schedules, and reinforced safe working procedures.

Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Addressed issues in a professional manner and resolved staff and customer service problems.

Home Helpers – Newnan, GA 09/2012 – 09/2014

Nursing Aide

Maintained a safe, secure, and healthy environment.

Assisted with activities of daily living – personal hygiene, mobility, and feeding.

Handled light housekeeping duties, prepared meals, and provided medication reminders.

Documented patient condition and activities and any changes to patient care plan.

Ensured confidentiality and privacy standards of protected health information.

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