Management
Resume:
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SHAWN
BRUNKHORST
***************@*********.***
Oklahoma City, OK 73120
SUMMARY Customer-oriented, strategic-thinking operations and sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
SKILLS • Reliable work habits, able to work with
minimal direction and works well under
pressure.
• Dedicated and devoted to work and
motivated to always be on top of the scale.
• Great team motivator, leads by example
and works well with people from all
backgrounds.
EXPERIENCE SUPERVISOR 05/2021 to 3/2023
Quest Diagnostics - Oklahoma City, OK
• Manage and coach to excellence a team of 12-15 agents who consistently held a Top 3 position in the company.
• Mentor, motivate, and train team on the ever-changing skills needed to maintain great performance and customer satisfaction, while maintaining a sales like environment.
• Handled escalated customer accounts to increase customer satisfaction.
• Prepared Sales training, work schedules along with ensuring all policies and procedures where trained and followed by new and current employees. OWNER/LICENSED APPRAISER 05/2005 to 10/2021
At Your Service Appraisals - Oklahoma City, OK
• Completed residential appraisals according to Federal and USPAP guidelines.
• Kept up public relations and marketing strategies of business and sales while maintaining a superior customer base.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Utilized data regarding nearby properties to help determine value on property being appraised.
• Stayed current with different lender standards and documentation requirements. MANAGER 08/2003 to 04/2005
Audio Plus Custom Care and Audio - Oklahoma City, OK
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements. REGIONAL SALES MANAGER 01/1997 to 04/2003
Washington Mutual Finance - Memphis, TN
• Responsible for managing and overseeing all aspects of business in 62 branches, with
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460 employees throughout 5 states.
• Held 97% of 20% @ growth year over year in total contracts purchased out of the 62 branches currently managing.
• Assisted in training and development of employees in effective sales finance programs and real estate sales production.
• Processed purchasing strategies and excelled in sales programs while configuring payment plans to meet the customers’ needs.
• Responsible for maintaining delinquency control in all aspects from collection calls, bankruptcies, small claims, and field visits.
• Held 9 top manager Awards, 9 Top Dog Sales Awards, 4 employee of the month Awards and awarded twice for the Highest Record Sales Day in the company history. EDUCATION AND
TRAINING
University of Central Oklahoma - Oklahoma City
Business Management
Oklahoma City Community College- Oklahoma City
Business Management
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