Customer Service Call Center

**********@*****.***** com Littlerock, Boatner +1-747-***-****

PROFESSIONAL SUMMARY

Motivated and self-driven professional with 20 years of Retention / Customer Service / Call Center / Dispatcher / Sales success. And winner of several awards. Genuinely enjoy helping people through consultative sales. Known for ability to build relationships and educate customers, resulting in customer satisfaction, Retention, and increased sales. Exercise independent judgment, decision making, and problem solving abilities.

WORK HISTORY

at Dispbatcher Customer Service AAA

06/2021 - 07/2023 (2 years)

Dispbatcher Customer Service AAA United States process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.

Excellent written, verbal and advanced computer skills. Work directly with 350 independent contract stations facilitating service delivery to members.

Keep members informed of the status and progress of their requests utilizing various internal dispatching applications. at Employment Development Department

07/2020 - 06/2021 (1 year)

Customer Service Employment Development Department United States Answered inbound calls Assisted Clients with all questions regarding EDD services and accounts Utilized seven different computer systems at once. Ability to handle angry clients and resolve their issues. at

05/2018 - 11/2018 (1 year)

Retention Collections Life Alert United States Retraining customers by explaining the benefits of having Life Alert.

Liste ning to and resolving customers issues.

Providing excellent customer service in a high call value call center. M ade outbound calls to follow up on past due balances and resolved customer disputes.

Consultative Inbound Sales Rep. at Spectrum

07/2015 - 08/2017 (2 years)

Sales Spectrum United States Consultative Inbound Sales Rep. Responsible for residential Cable, Internet, Home phone, and home Management services.

Responsible for learning a customer s needs and making recommendations while maximizing revenue.

Required to sell, transfer, provide information, and offer assistance on all aspects of cable services.

Ability to persuasively present products and services to meet customer s needs, address and overcome objections and close sales. And provide the highest quality of service.

Navigate and use various databases and applications to accurately and quickly capture, maintain, and retrieve records of customer transactions, inquiries, complaints or comments.

Maintains call and data accuracy levels that meets departments expectations.

* Multi-tasker, prioritizes in a fast paced environment. Listens while navigating screens and entering customer info. Set up new accounts, transferred services, made changes, took payments, and troubleshoot equipment.

EDUCATION

Van Nuys Education & Work. Center

Graduated 1998

General Studies

SKILLS

Customer Service, 20 years

Dispatcher, 6 years

Retention, 10 years

Sales, 20 years

Call center, 20 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://None

Linkedin, https://Susan Adorable

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

Contact this candidate